Yvette Solito
Pittsburg
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative/ Medical Records Clerk
NorCal Imaging
Walnut Creek
11.2022 - 12.2024
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit.
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries.
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors.
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database.
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings.
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations, as required.
- Managed incoming and outgoing correspondence, such as emails, faxes, and mail, to ensure timely communication between patients and healthcare professionals.
- Performed administrative tasks, including filing documents, organizing charts, maintaining inventory of office supplies, etc.
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations.
- Reviewed medical charts for completeness, accuracy, and proper documentation.
- Created new patient records in electronic health record (EHR) system
- Retrieved and prepared medical records for appointments, surgeries, and consultations.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Documented and managed patient information in computer system.
- Verified insurance information, collected payments, and scheduled appointments.
Call Center Representative
Cubic Corporation/ The Plus Group
Concord
12.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer interactions for future reference.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated system with order specifics and customer details, preferences, and billing information.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Store Manager
California Check Cashing Store
Concord
01.2017 - 07.2021
- Prepared staff work schedules and assigned team members to specific duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer service representative
Aspire Beyond Marketing
Concord
09.2016 - 04.2017
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Upsold additional products or services to customers based on their needs and preferences
Education
College Course - Medical Billing & Coding
Carrington College California
SacramentoSome college - General
Los Medanos College
Pittsburg, CASkills
- Excellent Customer service
- Appointment scheduling
- Insurance verification
- Electronic health records
- Data entry
- Patient confidentiality
- Time management
- Attention to detail
- HIPAA compliance
- Medical billing
Certification
Billing and coding, 11/01/22, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Service Representative/ Medical Records Clerk
NorCal Imaging
11.2022 - 12.2024
Call Center Representative
Cubic Corporation/ The Plus Group
12.2021 - 12.2022
Store Manager
California Check Cashing Store
01.2017 - 07.2021
Customer service representative
Aspire Beyond Marketing
09.2016 - 04.2017
College Course - Medical Billing & Coding
Carrington College California
Some college - General
Los Medanos College
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