Summary
Overview
Work History
Education
Languages
Timeline
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Yvette Shen

Vancouver,BC

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Native fluency in Mandarin. Love to exercise and embrace nature in Vancouver.

Overview

13
13
years of professional experience

Work History

Educator

Lululemon
Richmond, BC
11.2022 - Current
  • Discovered guest needs through open conversations and found solutions for them on the sales floor
  • Worked at high volume store in a key market during the busiest time of the year; experienced in dealing with high volume of customers and multi-tasking and thinking on one's feet
  • Practiced strong sales and interpersonal skills by helping guests with various needs and from different cultures
  • Helped the team to reach daily store goals by being proactive with assigned tasks
  • Used Mandarin speaking skills to attract and retain Chinese consumer market (native fluency in reading, speaking and written Mandarin)
  • Showcased the ability to cross-sell and increase conversion rate at key areas in the store including the sales floor and hosting the fitting rooms
  • Received the inventory by processing new shipment and conducting replenish and restock procedures
  • Used mobile POS to process orders to reduce wait time in line
  • Lived 3 minutes' drive from the Richmond Centre mall and provided coverage during critical times during the holiday season
  • Maintained the visual merchandising by restocking, organizing and destocking inventory and product displays.

Associate International Student Advisor

University of British Columbia
Vancouver
11.2020 - Current
  • Assess the English Language proficiency requirement and transcripts of international applicants by interpreting admissions requirement and assessing completeness of applications; follow up with students for missing documentations
  • Demonstrate strong ability to learn independently by going through the training in an 100% online remote working environment and showcasing ability to interpret complex materials and policies without errors
  • Respond and address student inquiries that are complex and sensitive in nature with professionalism, tact and cultural sensitivity; escalate relevant student cases to other members of the team and regularly communicate with the Admissions Advisors
  • Well-versed in interpreting international high school curriculums and interacting with students from across the world by understanding their interests and matching university programs and resources to promote the institution as a place for learning
  • Process special requests such as deadline extension requests, deferral requests, appeals by ensuring university-wide policies are adhered to while maintaining flexibility in dealing with exceptional situations and student cases
  • Support the admissions team by being the point of contact to liaise with external stakeholders such as International Student Recruiters and Enrolment Services Advisors to bring the most outstanding international students to UBC
  • Identify gaps and areas of improvement in training materials and processes and propose recommendations and solutions
  • Proficient in using CRM systems such as Salesforce, SISC and external platforms.

Sponsorship Activation & Marketing Manager

VISM Event and Entertainment
11.2013 - 11.2018
  • Created and wrote press release in English and Chinese to promote large scale concerts with more than 3000 audience for each performance
  • Researched and conducted outreach effort to build sponsorship opportunities with local businesses, music organizations, arts associations and individuals to pitch and activate sponsorship deals in order to obtain high-value sponsorships
  • Provided on-site support on the show day and addressed customer questions and concerns immediately
  • Conducted site visits on behalf of the director of the concert to examine and check the facility of the concert hall and ensure a successful concert delivery
  • Answered customer inquiries and promote the concert for a variety of sold-out concerts including classical music concert, pop music concert and festivals.

Financial Advisor

Royal Bank of Canada
Richmond
08.2014 - 08.2017
  • Regional Top Performer winner for the fiscal year 2017 - South Vancouver and Richmond region
  • Identified high potential clients quickly and discovered effective ways to build trust and cultivate long-term banking relationships
  • Scanned, checked and uploaded hard-copy personal financial statements of the clients to the online database while ensuring high level of accuracy and confidentiality
  • Responsible for client relationship management tasks, such as acquiring and consolidating business opportunities, retaining current clients, tracking and monitoring complex sales targets and metrics, innovative and digital solutions to foster strong relationships with clients within the personal & commercial banking department of Royal Bank of Canada within the banking industry
  • Set monthly, quarterly and yearly sales targets with the management team and tracked sales progress to ensure goals are met, resulting in 36 million in sales revenue and 10 million in referral volume which exceeded sales targets by 400%
  • Communicated unfavorable credit and lending decisions to clients who are not qualified for credit products at RBC by exhibiting strong empathy and professionalism
  • Showcased outstanding relationship management and business development skills by being a self-starter to proactively build sales pipelines, initiate cold and warm calls, deliver sales presentations, and maintain solid relationships with clients, COIs and team members
  • Planned and organized client appreciation seminars and information sessions to acquire and retain new and existing clients in order to meet immediate and long-term business goals and targets.

Style Advisor

Aritzia
Vancouver
10.2011 - 02.2012
  • Discovered client's needs quickly through open conversations and provided targeted solutions in a timely manner
  • Built strong relationships with Mandarin speaking consumer market by assessing their unique needs and preferences
  • Helped to maintain the visual presence of the store.

Education

Bachelor of Commerce (hons) -

UBC Sauder School of Business
11.2013

Languages

Mandarin
Native/ Bilingual

Timeline

Educator

Lululemon
11.2022 - Current

Associate International Student Advisor

University of British Columbia
11.2020 - Current

Financial Advisor

Royal Bank of Canada
08.2014 - 08.2017

Sponsorship Activation & Marketing Manager

VISM Event and Entertainment
11.2013 - 11.2018

Style Advisor

Aritzia
10.2011 - 02.2012

Bachelor of Commerce (hons) -

UBC Sauder School of Business

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Yvette Shen