Yvette Saldana
Rialto
Summary
Dynamic Office Assistant with proven expertise at ARMC in enhancing operational efficiency and delivering exceptional customer service. Skilled in Microsoft Excel and adept at managing high-volume communications, I excel in maintaining confidentiality and streamlining processes, ensuring timely and accurate information flow within the case management department. Bilingual and organized, I thrive in fast-paced environments. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
11
11
years of professional experience
Work History
Office Assistant 1 -Clinic
WEX-ARMC- Case Managment
Colton
10.2024 - Current
- Provide administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Meet, greet, and sign in vendors coming into the office.
- Access the daily Case Managers' schedule and submit reports through an Excel sheet, via e-mail, fax, and file them in the case management department folder.
- Screen and direct a high volume of calls from staff, insurance companies, and the public to the correct person or department.
- Provide administrative assistance to the case management/utilization review department.
- Duties include, but are not limited to, obtaining insurance authorizations for current inpatient status for continued care, skilled nursing facility placement, durable medical equipment, and home health.
- Answer questions regarding specific departmental processes and practices.
- Assist in scheduling appointments and meetings for the case management/utilization department.
- Assist with special projects as needed by department management and supervisors.
- Manage daily office operations and maintained a clean and efficient workspace.
- Maintain the confidentiality of sensitive information and documents.
Verification Specialist
A Check Global
Riverside
11.2014 - 06.2018
- Answered high-volume calls within the department from employers, client and applicants.
- Maintained confidential applicant information in files.
- Responsible for verifying employment and education.
- Provided general information regarding background checks to applicants and employers.
- Prioritized email communication with a one-hour turnaround time to respond.
- Responsible for maintaining, tracking, and following up on pending verifications.
- Faxed and scanned out a verification request to employers and schools.
- Compiled reports based on gathered information.
- Scanned documents into appropriate databases for storage purposes.
- Maintained detailed records of applicant verifications and associated documentation.
- Investigated discrepancies in applicants to determine employment for the client.
Education
High School Diploma -
Eisenhower High School
Rialto 06-2002
Skills
- Communication skills
- Customer service
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Bilingual
- Office organization
Languages
Spanish
Professional
Timeline
Office Assistant 1 -Clinic
WEX-ARMC- Case Managment
10.2024 - Current
Verification Specialist
A Check Global
11.2014 - 06.2018
High School Diploma -
Eisenhower High School
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