Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Yvette Romero

Pasadena

Summary

Dedicated administrative professional with 30 years of experience supporting nonprofit operations through exceptional organizational skills, customer service, and financial administration. Skilled in managing calendars, coordinating communications, processing accounting tasks, and ensuring smooth day-to-day office functions. Known for compassionate client interaction and a strong commitment to mission-driven work, especially in crisis intervention and philanthropic environments. Seeking an Administrative Assistant or Program role where reliability, empathy, and attention to detail make a meaningful impact and organizational excellence and client-focused service drive team success.

Overview

34
34
years of professional experience

Work History

Philanthropy Assistant (Temp Assignment)

Pasadena Humane
01.2025 - 07.2025
  • Managed relationships with current donors by providing timely updates on their donations and tracking progress towards goals.
  • Provided customer service support by responding promptly to inquiries regarding donations or events.
  • Processed incoming gifts according to organizational policies and procedures.
  • Maintained accurate records of donations received for tax purposes.
  • Analyzed philanthropic data to identify trends in giving and develop strategic plans for fundraising campaigns.
  • Conducted outreach via email or phone calls to solicit donations from potential supporters.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Created, maintained and entered information into databases.
  • Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
  • Opened, read, route, and distributed incoming mail and other materials and answer routine letters.

Housing Supervisor

Maryvale
04.2023 - 09.2024
  • Supervises and interact with resident families, responsible for maintaining all residential logs, documentation of events /concerns which occur during shift, ensure facilities remains clean and proper working order, report any maintenance concerns for repair, secure the premises and account for current residents multiple times during shift, provide advocacy and assistance for residents, provide crisis intervention/peer counseling to residents, replenish and secure resident meals on required days, communicate concerns, rule violations, incidents with appropriate program staff.
  • Manage a staff of 10 to 15 resident advisors.
  • Coordinate weekly schedule of 24 hour staff coverage.
  • Housing program budget management.
  • Interview and hire program staff.

Customer Relations Specialist

Waterworks Swim School | Waterworks Aquatics
04.2022 - 10.2023
  • Answer incoming customer inquiries on a fast paced customer line.
  • Assist families in becoming safer and learning proper swim technique.
  • Assist new families with setting up account, offer assistance in creating lesson schedule, purchasing swim packages.
  • Sales, problem-solving, active listening, good customer service.
  • (Temp Assignment)

Housing Coordinator

FLS International Inc
03.2021 - 12.2021
  • Train and oversee host families for international students.
  • Conduct home visits.
  • Act as liaison between international students needing placement and host families.
  • Assess proper placement for each visiting student.
  • Process stipend payments for host families.
  • Outreach and Recruitment.
  • Provide advising for students in program.
  • Maintain host families in database using Navision.
  • Conduct student orientation.
  • (Position closed due to Impact of Covid)

Licensed Life Insurance Agent

American Income Life/ ArcLight Insurance
01.2020 - 12.2021
  • Assist families in procuring a full circle of protection for final expenses, income protection, lost wages for surrogacy journey, and cancer protection.
  • Customer service.
  • Knowledges of various Term and Permanent Life Insurance Products.
  • Knowledge of Health Insurance carriers and products.
  • Familiarity with enrollment guidelines.
  • Client advocacy.
  • Assist families is filing claims against their policies.
  • Conduct Child Safety Kit training.
  • Assist clients in determining the best coverage for their individual needs.

Administration/ Billing/ HR

Robert Half
01.2011 - 12.2021
  • Data Entry.
  • Answer 6-line phone system.
  • Schedule appointments for agency executives.
  • Greet staff and company guests.
  • Handle customer concerns in a professional manner.
  • Create and maintain company documents.
  • Answer general company inquiry questions.
  • Multi-task.
  • Retrieve and deliver daily mail.
  • Coordinate executive staff travel arrangements.
  • Event planning and execution.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Donor Perfect.
  • Quickbooks.

Call Center Supervisor

Call the Car
01.2019 - 12.2020
  • Maintained confidential patient medical information.
  • Handle customer concerns in a professional manner.
  • Quality Assurance.
  • Maintain HIPAA standards.
  • Facilitated large classroom customer service training.
  • Utilized specialize call center computer software.
  • Maintain LA CARE and Blue Shield member transportation standards.
  • Managed team of 15-18 staff.
  • Conducted staff performance reviews.
  • Managed ADP timekeeping.
  • Dispatched medical transportation.

Independent Contractor

Various Companies
01.2010 - 12.2020
  • Recent contract disciplines include: Accounting, Community Outreach, City planning development education, Grant writing, Billing and payroll, Processing sales commissions, Program development, Direct sales, Data entry, Student assessments, Elementary school program start-up.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Assisted in the creation of vendor contracts for outside vendors.
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Received, recorded, and banked cash, checks, and reconciled records of bank transactions.
  • (ROSENBERG GROUP/FILBERT & FIG/AVESON CHART/GREER DAILEY)

Campus Operations Coordinator

Halstrom Academy
01.2013 - 12.2018
  • Managed incoming and outgoing calls for busy middle school/high school campus.
  • Respond to enrollment inquiry questions.
  • Set up consultation or enrollment appointments.
  • Maintenance of physical and electronic files.
  • Maintain contacts and leads into the Salesforce.com (SFDC) platform.
  • Qualifying incoming calls through sales techniques.
  • Support campus marketing efforts.
  • Maintain and create weekly schedule.
  • Update and process transcripts.
  • Monitor and make deposits.
  • Review aging reports with the district office accounting department.
  • Process enrollments when a student is initially enrolled.
  • Request cumulative files.
  • Community outreach.
  • Campus tours.
  • Maintain positive professional relationships with parents and students.
  • Train incoming Coordinators.
  • Attend operations collaboration meetings.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Enforced both classroom and administration policies and rules.
  • Kept accurate records of student performance, maintaining the confidentiality of student records and information.
  • Alerted administrators to any concerns about student performance and progress.
  • Took all necessary and reasonable precautions to protect students, equipment, materials and facilities.
  • Communicated effectively with educators from various grade levels.
  • Applied positive reinforcement methods to redirect negative behaviors.
  • Administered minor first aid to injured students.
  • Supported students in developing strategies for individual needs and group dynamics on campus.

Co-Executive Director

Women's Care Cottage
01.2005 - 12.2010
  • Manage agency budget of $2.1 million.
  • Work with county, state, federal and private funding sources to close agency budget gaps.
  • Recruit, hire and oversee staff of 75-100.
  • Provide support for Executive Director and Board of Directors in successfully meeting agency mission.
  • Identify, coordinate and implement new viable fundraising strategies.
  • Develop agency protocols and procedures.
  • Manage $2 million in grants from local and national initiatives that impact disadvantaged populations.
  • Develop comprehensive fundraising strategies for organization involving foundation grants, corporate contributions and individual donors.
  • Strategic planning and facilitation.
  • Develop and monitor program and organization budgets.
  • Design financial protocols and procedures to control costs and monitor disbursements.
  • Restructure annual employee evaluation process, streamline staff job descriptions, and align compensation packages with roles and responsibilities.
  • Submit proposals for core operating support from national and corporate foundations.
  • Implement programs to support low-income communities.

Director of Shelter Services

YWCA
01.2001 - 12.2005
  • Manage program budget of $200,000-$300,000.
  • Over staff of 25-30.
  • Demonstrate skillful communication and negotiation skills.
  • Expedite communication between Executive Director and general personnel.
  • Demonstrate effective leadership and encourage team concepts.
  • Identify problems, diagnose cause and determine corrective action.
  • Approve personnel assignments, requisitions and installation of new equipment.
  • Demonstrate skillful communication and negotiation skills.
  • Expedite communication between Executive Director and general personnel.
  • Demonstrate effective leadership and encourage team concepts.
  • Identify problems, diagnose cause and determine corrective action.
  • Accountable for monthly reports to the Board of Directors and attend various Board Committee meetings.
  • Collaboration with multidisciplinary coalitions through attendance at community meetings such as the LA County Domestic Violence Council, City of Glendale Homeless Coalition and LA County Shelter Directors' Meeting.
  • Responsible for overseeing operations at emergency crisis shelter and transitional housing program.
  • Oversee 55-hour California OCJP State mandatory crisis intervention training.
  • Participate in overall agency fund development.
  • Act as a support person to staff.
  • Work closely with various funding sources including City of Glendale, County of Los Angeles, Office of Criminal Justice Planning and Maternal and Child Health, as well as various private foundations.
  • Major event planning.
  • Develop agency policy and procedure.

Sexual Assault Response Team Coordinator

LA Commission on Assaults Against Women
01.1998 - 12.2001
  • Member of Sexual Assault Investigator Association.
  • Member of Critical Incident Debriefing Team.
  • Act as liaison between SART members, victims witness, social service agencies and other Rape Crisis/Domestic Violence agencies.
  • Attend community meetings such as SA Investigators' Association, LA County Sexual Assault Coordinating Council and Family Violence Prevention Council.
  • Coordinate and schedule regular meetings between SART members.
  • Coordinate and supervise 24-hour sexual assault and domestic violence accompaniment program.
  • Collect, record and review accompaniment/advocacy data, activity and related advocacy services.
  • Provide victim accompaniments to evidentiary exams, law enforcement interviews and court hearings.
  • Responsible for on-going case management.
  • Provide emergency intervention through counseling, accompaniment, referrals and follow-up to victims of sexual assault and their families.

Various Positions

Yolo County Sexual Assault & Domestic Violence Center
01.1992 - 12.1998
  • Implementation of first County SART Team.
  • Coordinate and schedule regular meetings between SART members.
  • Coordinate and supervise 24-hour sexual assault and domestic violence accompaniment program.
  • Collect, record and review accompaniment/advocacy data, activity and related advocacy services.
  • Provide victim accompaniments to evidentiary exams, law enforcement interviews and court hearings.
  • Provide emergency intervention through counseling, accompaniment, referrals and follow-up to victims of sexual assault/domestic violence and their families.
  • Development of Domestic Violence Shelter Program.
  • Development and Implementation of Mandatory Department of Justice - 65-hour Domestic Violence and Sexual Assault Crisis line Training program.
  • Developed 5 year strategic plan.

Education

Bachelor of Arts Candidate - Psychology

University of California
Davis, CA
12.1994

Skills

  • Budget/Grant Management
  • Diverse Non-Profit Knowledge
  • Compensation/Payroll
  • Leadership
  • Communication Skills
  • Self-Motivated
  • Staff Development
  • Project Management
  • Generation and Analysis of Reports
  • Organization Skills
  • Performance Evaluations
  • Crisis Intervention
  • Specialized Call Center Scheduling Software
  • Human Resources
  • High Volume Scheduling and Call Center Management
  • Billing
  • Report Generation and Analysis
  • Quality Assurance and Control
  • Labor Agreements
  • Aware of Legal and Ethical Standards
  • Apple/Microsoft Proficient
  • Comfortable With Diverse Populations
  • Proficient in Salesforce
  • Proficient in Navision
  • Proficient in Canvass
  • Critical Incident Debriefing Trained
  • Emergency Housing and Rental Agreements
  • Educational Assessments
  • Individualized Learning Classroom Experience
  • Medical Transportation
  • Donorperfect
  • Quickbooks
  • Customer Service
  • Fundraising
  • Grant Writing
  • Direct Sales
  • Case Management
  • Budgeting
  • Office Management
  • Strategic Planning
  • Social Work
  • Event Planning
  • Program Development
  • Administrative Experience
  • Presentation Skills
  • Insurance Sales
  • Intake Experience
  • Negotiation
  • Software troubleshooting
  • Microsoft Excel
  • Slack

Affiliations

  • Golden State Football Academy, Team Manager, 2017-2019
  • LA Premier Football Club, Team Manager, 2013-2017
  • Aveson Global Leadership Academy, Independent Studies Coordinator, 2010-2015
  • Boy Scouts of America, Den Leader, 2010-2015
  • CA Sexual Assault Investigator Association, Member, 1998-2003
  • County Critical Incident Debriefing Team, Response Team Member, 1998-2003
  • YWCA Pasadena-Foothill, Just For Girls Community Program & Youth Basketball Coach, 1998-2002
  • Yolo County CASA, Court Appointed Special Advocate, 1992-1998

Timeline

Philanthropy Assistant (Temp Assignment)

Pasadena Humane
01.2025 - 07.2025

Housing Supervisor

Maryvale
04.2023 - 09.2024

Customer Relations Specialist

Waterworks Swim School | Waterworks Aquatics
04.2022 - 10.2023

Housing Coordinator

FLS International Inc
03.2021 - 12.2021

Licensed Life Insurance Agent

American Income Life/ ArcLight Insurance
01.2020 - 12.2021

Call Center Supervisor

Call the Car
01.2019 - 12.2020

Campus Operations Coordinator

Halstrom Academy
01.2013 - 12.2018

Administration/ Billing/ HR

Robert Half
01.2011 - 12.2021

Independent Contractor

Various Companies
01.2010 - 12.2020

Co-Executive Director

Women's Care Cottage
01.2005 - 12.2010

Director of Shelter Services

YWCA
01.2001 - 12.2005

Sexual Assault Response Team Coordinator

LA Commission on Assaults Against Women
01.1998 - 12.2001

Various Positions

Yolo County Sexual Assault & Domestic Violence Center
01.1992 - 12.1998

Bachelor of Arts Candidate - Psychology

University of California

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