Yvette M Juarez
Bakersfield
Summary
Dynamic Operations Manager with a proven track record at Advanced Building Maintenance, excelling in team leadership and operations management. Enhanced customer satisfaction through quality assurance initiatives and empowered staff, fostering accountability. Skilled in inventory management and conflict resolution, driving performance improvements and optimizing resource allocation for operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Operations Manager
Advanced Building Maintenance
09.2015 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented quality assurance measures to reduce service errors and increase customer satisfaction.
- Oversaw scheduling of maintenance tasks, ensuring optimal resource allocation and minimal downtime.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Foothill High School
Bakersfield, CASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Maintaining compliance
- Goal setting
- Client relationships
- Operations oversight
- Management
Accomplishments
My team recently accomplished being recognized on the Beckers Hospital Review 2 consecutive years.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Advanced Building Maintenance
09.2015 - Current
High School Diploma -
Foothill High School