Hi, I’m
Yvette Metrillo
LaSalle,ON
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
4
Certification
Work History
Dr. J Tambakis
Dental Assistant
11.2022 - Current
Job overview
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Miskus Chiropractic
Office Assistant
01.2023 - 03.2023
Job overview
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Altima Dental
Dental Assistant
01.2021 - 09.2022
Job overview
- Welcome customers in the dental office
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Derry Heights Dental Clinic
Dental Assistant / Receptionist
11.2019 - 07.2020
Job overview
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Sparadise Therapeutic Centre Inc
Administrative Receptionist
08.2019 - 12.2019
Job overview
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Enabled smooth transitions for staff members on leave by temporarily assuming their responsibilities, ensuring uninterrupted workflow within the office.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Jollibee
Cashier
12.2018 - 11.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Anderson College of HealthMississauga, ON
Diploma from Intra-Oral Dental Assisting
01.2021
Lyceum of the Philippines University - BatangasBatangas City, Batangas
Doctor Of Dental Medicine from Dental Sciences
06.2019
Skills
- CPR/AED
- Office Administration Duties
- OSHA Regulations Knowledge
- HIPAA Compliance Understanding
- Regulatory Compliance
- Continuing Education Commitment
- Adaptability and Flexibility
- Team Collaboration Abilities
- Multitasking Abilities
- Organizational Skills
- Data Entry
- Disinfection and Sterilization
- Instrument Sterilization Techniques
- Dental Radiography Proficiency
- Dental Staff Assistance
- Patient Data Gathering
- Patient Care Coordination
- Infection Control Proficiency
- Clinical Support
- Patient Education
- Inventory Management
- Insurance Billing
Personal Information
Foreign Trained Dentist
Registered Certified Level II Dental Assistant
HARP Certified
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene, post-surgical care, and more.
- Improved revenue by following up with the company's polices, rules and regulations.
- Improved exam room setup and breakdown, improving overall efficiency.
- Mentored over 5 dental assistants.
Languages
English
Full Professional
Tagalog
Native or Bilingual
French
Elementary
Spanish
Elementary
Certification
- Professional Regulation Commission, Professional Identification Card (Philippines Dentistry License), 08/14/2022 to 08/14/2025, Renewed every three (3) years
- Healing Arts Radiation Protection (HARP) Certified, 01/01/21 to Present
- ODAA Member, 01/01/24 to 12/31/24, Renewed every year
- Standard First Aid CPR/AED Level HCP, 11/01/23 to 11/01/24, Renewed every year
- Food Handler Certification, 06/01/22 to 06/01/32, Valid for 10 years
- WHMIS Certification, 01/2024 to 01/2027
Timeline
Office Assistant
Miskus Chiropractic
01.2023 - 03.2023
Dental Assistant
Dr. J Tambakis
11.2022 - Current
Dental Assistant
Altima Dental
01.2021 - 09.2022
Dental Assistant / Receptionist
Derry Heights Dental Clinic
11.2019 - 07.2020
Administrative Receptionist
Sparadise Therapeutic Centre Inc
08.2019 - 12.2019
Cashier
Jollibee
12.2018 - 11.2019
Anderson College of Health
Diploma from Intra-Oral Dental Assisting
Lyceum of the Philippines University - Batangas
Doctor Of Dental Medicine from Dental Sciences