Yvette McCormick

As a strategic leader within the Planning & Economic Development Department’s Strategic Initiatives team, I drive the development and implementation of department-wide strategies focused on performance excellence, data-driven decision-making, and continuous improvement. Working closely with divisions across the department, I lead initiatives that align business practices with strategic priorities, enhance organizational performance management, and increase the City’s transparency and accountability to both Council and the public. My work includes data analysis, stakeholder engagement, and the creation of performance reporting tools, dashboards, and corporate benchmarking strategies to support high-quality service delivery. In partnership with IT and the Digital Office, I champion the advancement of the City’s data capabilities, driving innovation and fostering a culture of evidence-based decision-making and service excellence.

Selected Duties

• Lead corporate-wide strategy and performance excellence initiatives, collaborating with all City departments to align activities with strategic priorities and foster a culture of data-driven decision-making and continuous improvement.
• Design and implement performance measurement frameworks, dashboards, and internal reporting tools to enhance transparency, staff engagement and decision-making.
• Manage Department wide
• Champion data governance and digital modernization efforts in partnership with IT and Digital Office, advancing the City’s analytics capabilities and performance management systems.

Reporting to the General Manager of Planning & Economic Development Department, I provided strategic leadership and operational oversight to enhance data management and data service delivery within the Planning and Economic Development Department (PED). This role focused on driving continuous improvement, performance measurement, quality management, and operational planning across the department. I was responsible for implementing initiatives aligned with the City’s strategic plan, fostering a culture of service excellence, and supporting the department through the loss of integral systems, and the design and implementation of applications and systems to maintain business continuity through the Cyber Security Incident.

Selected Duties

• Lead the development, implementation, and management of strategic, operational, and continuous improvement initiatives across the department.
• I design and oversee performance measurement tools, including KPI dashboards, and use data to drive informed decision-making.
• I conduct business process reviews to identify opportunities for efficiency, cost savings, and service enhancements.
• I provide strategic advice and communication in support of Planning & Economic Department initiatives.
• I champion a culture of continuous improvement and quality service delivery throughout all divisions within PED.
• I support the department’s annual budgeting process and reports to Council including preparing reports and presentations.

Reporting to the Hamilton Fire Chief, I oversee Fire and data technology initiatives. This includes defining business and information requirements for core applications such as Fire Computer-Aided Dispatch (CAD), Fire Records Management Systems (RMS) which includes asset management and preventative maintenance modules, Mobile Data Terminal (MDT) Environment, Defibrillator Data Management, Paging System and KeyScan. Accountable for providing the department with data-driven insights/solutions that increase the use of analytics in evidence-based decision making and the development of performance measurement. Develop, recommends and provides professional advice with respect to process management, performance measurement and business continuity. Serves as technical liaison with Corporate IT to ensure through a collaborative relationship that Service Level Agreements are defined and supporting the practices and processes required for IT governance are implemented.

Selected Duties

• Supervision of Fire IT professionals.
• Oversees and participates in the development and implementation of Departmental performance/risk measurement and reporting tools.
• Uses benchmarking/metrics from a “best practice” perspective, researches, evaluates, recommends and implements continuous improvement initiatives, focused at improving the efficiency and effectiveness of the Department.
• Organizes and leads the aggregation of large amounts of data, builds analytic models and tools, analyzes metrics strategically and presents data in a logical and concise manner to stakeholders for sound decision making.
• Prepares written briefings for members of the Departmental Leadership Team; provides data/input Council reports, presentations, and other strategic documents.
• Participates in the development and implementation of the Departmental operational work plans that includes goals, objectives and performance indicators for area of responsibility, ensuring that section activities are in alignment with Corporate, Departmental and Divisional strategic plans.

Reporting to the Assistant Deputy, I managed and supported the majority of technologies utilized by the Hamilton Fire Department. I provided programming, support and maintenance for the Records Management system (FDM), Paging System, Fire Intranet Website, Computer Aided Dispatch system, and other various integrated systems. I facilitated interdepartmental relationships as needed with all Hamilton Fire Divisions to assist in streamlining IT workflows. I was the primary custodian of all digital Fire related data and records.

Selected Duties

• Developed and designed asset management / preventative maintenance module specific to fire.
• Maintain and develop a confidential database system including (but not limited to) personnel records, attendance management, training records, incident reports, asset tracking and mapping.
• Develop complex reports with a strong understanding of underlying data architecture.
• Develop modules for data collection and analysis using best practices.
• Prepare documents and reports for Senior Staff members.
• Develop and implement reporting tools for data analysis.
• Liaise with Corporate Information Technology Services (IT) to ensure that all Fire specific applications remain compliant with IT policies as they relate to network security, performance, hardware requirements and lifecycles.
• Develop and maintain business continuity plan as it relates to department specific applications/systems to ensure the implementation of best practices and uninterrupted service delivery.
• OMBI (MBN) data Expert Panel representative for Hamilton Fire.