Yvette Maldonado
Mendota
Summary
Customer service professional with extensive experience in customer relations and logistics coordination at Wilbur-Ellis. Proven ability to enhance operational efficiency through effective communication and meticulous recordkeeping. Recognized for training staff and implementing best practices that ensure high-quality service and customer satisfaction. Proficient in Excel and QuickBooks, with a strong track record in managing high volumes of inbound calls and resolving escalated customer issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wilbur-Ellis
Helm
04.2023 - Current
- Resolved customer complaints through active listening and effective problem-solving.
- Assisted customers with inquiries on products, services, billing, and technical support.
- Built strong customer relationships to enhance loyalty and encourage repeat business.
- Maintained accurate records of customer interactions to support service improvements.
- Trained new staff on customer service protocols for consistency.
- Processed orders and returns efficiently using internal software systems.
- Managed communication between drivers, clients, and warehouse staff daily.
- Coordinated shipments and deliveries across multiple routes to optimize efficiency.
- Provided training and support for new dispatch team members consistently.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
Estimating Administrative Assistant
GIA Auto Paint & Collision
Firebaugh
06.2021 - 11.2022
- Created and maintained detailed administrative processes and procedures to enhance efficiency and ensure accuracy.
- Created and implemented standard operating procedures for records handling.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for documentation and validity to ensure timely and accurate payments.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Interacted with vendors to purchase and set up equipment and services.
- Built and maintained strong customer relationships by responding promptly to inquiries and accommodating unique requests.
- Used CCC to prepare various correspondence, reports and other written material.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Tracked staff's daily tasks through established administrative work procedures.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Office Assistant
Llamas Ag ADB J&L Farms Llc
Mendota
06.2019 - 04.2021
- Implemented record filing system to enhance document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created presentations and generated reports to streamline office operations.
- Updated company handbook to clarify policies and reinforce company mission and values.
Dispatcher Office Assistant
T&S Trucking
Mendota
01.2014 - 06.2019
- Respond to over 100 daily emails/calls and fax requests with information about loads, drivers eta, weight tickets, field tickets
- Manage 10 drivers
- Managed DOT log sheets
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Directed GPS and route planning when dispatched
- Communicate with other dispatchers and the owners to get any changes in daily procedures
- Managed a strong math aptitude
- Managed basic computer skills, excel,word, QuickBooks, click up,Monday,
- Coordinated daily dispatch operations for efficient transportation logistics.
- Managed communication between drivers and clients to ensure timely deliveries.
- Scheduled and routed shipments using industry-standard software tools.
Education
GED -
MENDOTA HIGH SCHOOL
Mendota, CA06.2003
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Skills
- Customer relations and communications
- Report Development
- 70 WPM typing speed
- Scheduling
- Writing reports
- Bookkeeping
- Office administration
- Multi-line phone proficiency
- Spreadsheet management
- Records management
- Office management
- Recordkeeping
- Employee timesheet processing
- Accounting familiarity
- Excel
- Word
- Quick Books
- Click Up
- Monday
- GPS Logics
- File, Fax, Answer phones
- Order processing
- Data entry accuracy
- Systems training
- Logistics coordination
- Administrative procedures
- Effective communication
Languages
Spanish
Professional
Timeline
Customer Service Representative
Wilbur-Ellis
04.2023 - Current
Estimating Administrative Assistant
GIA Auto Paint & Collision
06.2021 - 11.2022
Office Assistant
Llamas Ag ADB J&L Farms Llc
06.2019 - 04.2021
Dispatcher Office Assistant
T&S Trucking
01.2014 - 06.2019
GED -
MENDOTA HIGH SCHOOL