Yvette Gil

• Administered weekly payroll for team of 16 employees.
• Exhibited exceptional attention to detail.
• Oversaw team management and performance for group of 16 members.
• Assured high standards of customer service delivery by all staff members.
• Handled conflict resolution efficiently.
• Increased revenue by utilizing promotions and updating menu selections.
• Supported budgeting and cost control measures within restaurant environment.

• Delivered a warm and professional welcome to patients.
• Updated and managed patient records.
• Managed scheduling and verification of patient appointments.
• Handled incoming calls efficiently and directed them to appropriate departments.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled difficult customer encounters by understanding concerns and offering solutions.
• Validated insurance details of patients prior to forwarding them to processors.

• Managed daily branch operations with exceptional effectiveness.
• Resolved customer conflicts efficiently.
• Ensured accurate processing of deposits, transfers, and withdrawals.
• Balance ATMs and Vault daily
• Reviewed and processed fraud and suspicious activity reports with accuracy.
• Handled daily NSF processes efficiently.
• Handled wire transactions.
• Identified opportunities to cross-sell banking services.
• Helped customers effectively navigate bank technology such as kiosks and mobile access.
• Managed teller line operations, ensuring accurate cash handling procedures were followed at all times.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Handled customer phone transactions

• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Maintained cash dispenser, ATM, and vault balances.
• Identified discrepancies with management.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Educated customers on use of banking website and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Reduced queue times during peak hours with effective cash handling and prompt service.

• Maintained a clean, organized checkout area for efficient customer service.

• Re-stocking to ensure product availability.

• Prepared merchandise for placement on sales floor.

• Ensured customers felt greeted upon arrival.

• Maintain organized and neatly arranged merchandise.

• Implemented security tags on products.