Yvette Garcia
Sonoma
Summary
Experienced receptionist with a strong background in customer service and patient care. Highly self-motivated and dedicated to providing exceptional service. Skilled communicator who can effectively interact with individuals from diverse backgrounds. Bring over 10 years of experience in the field, with a proven track record of delivering excellent customer experiences and ensuring smooth operations in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Podiatry Office
Napa, CA
02.2024 - Current
- Managed patient check-in and check-out processes efficiently to enhance office workflow.
- Coordinated appointment scheduling, ensuring optimal time slots for patients and providers.
- Assisted patients with insurance verification, improving claims processing accuracy.
- Trained new staff on front desk protocols and office systems for seamless operations.
- Oversaw daily office operations, improving patient satisfaction through effective service strategies.
- Implemented electronic records management system to improve data retrieval times and accuracy.
- Collected deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all patients.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
Medical Assistant/Front Office
New Life Clinic
Ukiah, Ca
07.2022 - 02.2024
- Assisting with patient intake and medical history documentation.
- Assist with administrative tasks such as scheduling appointments, managing patient files, and completing insurance forms to ensure efficient clinic operations.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Managing inventory of medical supplies and equipment.
- Assist in the training of new medical assistants to ensure they are knowledgeable and competent in their roles.
- Assist with managing patient flow in the clinic to ensure efficient operations.
- Collecting and organizing lab specimens.
- Cross train between different departments.
- Administered patient care, including vital signs monitoring and assisting with examinations.
Waitress
Windmills Cafe
Ukiah, Ca
03.2021 - 09.2022
- Maintain a positive and friendly attitude towards customers to provide exceptional customer service and ensure a pleasant dining experience.
- Collaborate with the kitchen staff to ensure timely delivery of food and beverages to customers.
- Maintain a thorough knowledge of the menu, including daily specials, ingredients, and preparation methods, to provide accurate and helpful recommendations to customers.
- Maintain a neat and professional appearance to create a positive impression on customers.
- Maintain high levels of cleanliness and sanitation to ensure the health and safety of customers and staff.
- Efficiently manage cash transactions and accurately handle customer payments to ensure the financial integrity of the establishment.
Clinical Medical Assistant
MCHC
Ukiah, Ca
09.2013 - 06.2021
- Assist healthcare professionals in providing patient care and support in a clinical setting, ensuring a high level of quality and efficiency in the delivery of healthcare services.
- Manage and maintain patient medical records in compliance with HIPAA regulations.
- Maintain accurate and up-to-date patient records, including medical history, medications, and treatment plans, using electronic health record systems.
- Assist healthcare professionals in performing medical procedures and treatments under their supervision, ensuring accuracy and safety in the delivery of patient care.
- Coordinate and schedule patient appointments, ensuring efficient use of healthcare professionals’ time and optimizing patient flow.
- Collect and prepare specimens for laboratory testing, ensuring accuracy and timeliness of results.
- Assist in maintaining a clean and organized clinical environment, including sterilizing equipment and properly disposing of medical waste.
Education
Certified Phlebotomy Technician -
Mendocino County Office Of Education
Ukiah, Ca05.2023
Medical Assistant - undefined
Mendocino County Office Of Education
Ukiah, Ca12.2012
High School - undefined
Ukiah High School
06.2011
Skills
- Teamwork
- Communication skills
- Customer service
- Cross training
- HIPAA regulations compliance
- Scheduling
- Specimen preparation
- Patient support
- Multitasking
- Organizational skills
- Fast-paced environment
- Patient flow management
- Electronic health record systems
- Maintaining records
- Medical terminology
- Appointment coordination
- Lab testing
- Receptionist
- Cash handling
- Problem-solving skills
- Guest services
- Administrative skills
- Front desk management
LANGUAGES
English
Spanish
Timeline
Front Desk Agent
Podiatry Office
02.2024 - Current
Medical Assistant/Front Office
New Life Clinic
07.2022 - 02.2024
Waitress
Windmills Cafe
03.2021 - 09.2022
Clinical Medical Assistant
MCHC
09.2013 - 06.2021
High School - undefined
Ukiah High School
Medical Assistant - undefined
Mendocino County Office Of Education
Certified Phlebotomy Technician -
Mendocino County Office Of Education