Yvette Edwards
Toronto,ON
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
12
12
years of professional experience
Work History
Virtual Assistant
Center Of Learning & Development
09.2022 - 04.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Social Services Case Manager
Centre Of Learning & Development
09.2022 - 04.2023
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Make follow-up and exit calls to clients to provide support and case management services.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Used [MicroSoft] and [Excel Software] to create and prepare reports and documentation.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 15 clients in acquiring needed aid.
- Strengthened teamwork among colleagues by facilitating regular case conferences and information sharing sessions.
- Expanded program reach by identifying gaps in service delivery and coordinating outreach efforts to underserved populations.
- Enhanced community support for clients by establishing partnerships with local service providers and organizations.
- Disposed of personal biases and remained open and empathetic when designing client service plans.
- Referred clients and researched services that provided for individual needs and determined best options based on need and location.
- Informed decision-making by conducting thorough research on available resources and presenting findings to team members clearly and concisely.
- Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
- Reduced caseload processing time with efficient documentation and organization of client records.
- Encouraged inter-agency collaboration, participating in cross-functional teams working toward common goals related to client welfare.
- Positively influenced client outcomes, utilizing evidence-based practices to inform interventions and drive continuous improvement in case management performance.
- Spoke fluent English to support clients with language barriers.
- Safeguarded confidentiality of sensitive client information, adhering strictly to ethical guidelines at all times.
- Increased client satisfaction, addressing concerns promptly and providing personalized solutions.
- Assessed programs provided both by contacting organizations and outside agencies to assure assembly of high-quality care teams.
- Improved client outcomes by conducting comprehensive assessments and developing tailored case management plans.
Personal Support Worker
Spectrum Healthcare
10.2011 - 06.2021
- Assessed and managed of over 10 clients on daily
- Worked one-on-one with elderly and sick clients including persons with multi-faceted disabilities
- Actively listened to clients, confirmed, or clarified information and diffused angry clients, as needed
- Maintained and improved quality results by adhering to standards and guidelines
- Support mentally challenges clients in communities
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating safe environment for all involved.
Education
Certificate - Eviction Prevention
Online Homelessness Learning Hub
Toronto, ON11.2023
Certificate - Duty To Assist
Online Homelessness Learning Hub
Toronto, ON11.2023
Certificate - Harm Reduction For The Homelessness Sector
Online Homelessness Learning Hub
Toronto, ON11.2023
Certificate - 2SLGBTQIA+ To Support Youth Experiencing Homelessn
Online Homelessness Learning Hub
Toronto, ON11.2023
Certificate - Mental Health & Wellness in The Workplace
St. John Ambulance
Toronto, ON01.2023
Diploma - Social Service Worker
George Brown College
Toronto, ON04.2023
Certificate - Palliative Care Training Part 1 & 2
Toronto Public Health
Toronto, ON01.2015
Certificate - Dementia & U-First Education Program For Front- Li
Alzheimer Society
Toronto03.2013
Certificate - Personal Support Worker
Yorkdale Adult Learning Centre & Secondary School
Toronto, ON06.2011
Computer For Work - Excel Certificate
Toronto District School Board
Toronto, ON12.2023
Computer For Work - PowerPoint Certificate
Toronto District School Board
Toronto, ON02.2024
Skills
- Meeting Arrangements
- Document Preparation
- File Organization
- Meeting Scheduling
- Database Maintenance
- Fast Learner
- Customer Service
- Multitasking and Time Management
- Microsoft Office
- Customer relations and communications
- Database entry
- Documentation and Recordkeeping
Enclosures
Resume (2 pages)
Cover Letter
Dear Hiring Manager,I would like to apply for Social Services Position. I am a passionate, non-judgemental resourceful and client-focused Social Service Worker experience working with diverse group of clients. I believe I am the best fit for this position.Some of my core competencies are as follows:Social Service Worker Diploma from George Brown CollegeExperience providing support and case management to new comers, adult learners and single mothersExperience providing support to people who are at risk, PWDs, and substance addictionGood knowledge and understanding of Mental Health Crisis and proceduresFlexible and able to complete multiple tasks in a timely mannerAble to adapt to changes within the organization, I also have experiences with counselingAbility to work within a diverse community and be culturally sensitiveI am a results-driven individual with outstanding organizational skills who pays attention to details, and I have a strong affinity to cultural sensitivity, along with knowledge of organizations and service offer to clients. I also have experience working with mentally ill clients in the community as a previous PSW.Furthermore, I have a strong ability to demonstrate my critical problem-solving skills while maintaining excellent communication and customer service skills. As well, I have extensive experience dealing with developmentally delay and managementI would welcome the opportunity to meet with you to further discuss my qualifications for the position. I can be reached at Cell: 416-474-4359 Email: edwardsy523@gmail.comThank you for your consideration, and I would be grateful for the opportunity to be interviewed. I look forward to hearing from you soon.Sincerely,Yvette Edwards
Personal Information
Title: Social Service Worker Position
Languages
English
Full Professional
Timeline
Virtual Assistant
Center Of Learning & Development
09.2022 - 04.2023
Social Services Case Manager
Centre Of Learning & Development
09.2022 - 04.2023
Personal Support Worker
Spectrum Healthcare
10.2011 - 06.2021
Certificate - Eviction Prevention
Online Homelessness Learning Hub
Certificate - Duty To Assist
Online Homelessness Learning Hub
Certificate - Harm Reduction For The Homelessness Sector
Online Homelessness Learning Hub
Certificate - 2SLGBTQIA+ To Support Youth Experiencing Homelessn
Online Homelessness Learning Hub
Certificate - Mental Health & Wellness in The Workplace
St. John Ambulance
Diploma - Social Service Worker
George Brown College
Certificate - Palliative Care Training Part 1 & 2
Toronto Public Health
Certificate - Dementia & U-First Education Program For Front- Li
Alzheimer Society
Certificate - Personal Support Worker
Yorkdale Adult Learning Centre & Secondary School
Computer For Work - Excel Certificate
Toronto District School Board
Computer For Work - PowerPoint Certificate
Toronto District School Board
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