Yvette Coston
Fresno
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Field Support Specialist
Maxim Healthcare
Fresno
06.2023 - Current
- Provided technical support to field teams for equipment issues.
- Conducted training sessions for staff on new systems and procedures.
- Assisted with troubleshooting software and hardware problems in the field.
- Documented service requests and resolutions in the tracking system accurately.
- Assisted with creating reports on system usage and performance.
- Performed system administration tasks such as user account creation, password resets.
- Created detailed documentation of all processes related to field support activities.
- Tracked ticket statuses using a ticketing system and updated customers accordingly.
- Collaborated with other teams to ensure that service level agreements are met.
- Coordinated onboarding processes for new hires, including orientation and training sessions.
- Assisted in recruitment efforts by scheduling interviews and communicating with candidates.
- Supported payroll processing by collecting and verifying employee time sheets.
- Handled employee inquiries regarding benefits and company policies promptly.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Initialized background checks for potential new hires.
- Responded to internal and external HR-related inquiries or requests.
- Maintained employee records in compliance with state and federal regulations.
- Handled confidential information with discretion and integrity.
Assoicate, Macys, Assoicate
Fresno
06.2019 - 01.2019
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Keep areas neat while working and return items to correct locations following demonstrations
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed
- Sell products being promoted and keep records of sales
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Sales
Assoicate, Old Navy
Clovis
10.2016 - 11.2018
- Keep areas neat while working and return items to correct locations following demonstrations
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Work as part of a team of demonstrators to accommodate large crowds
- Wear costumes or sign boards and walk in public to promote merchandise, services, or events
- Arrange for storage facilities when required
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
Education
High School Diploma -
Kings Canyon High School
Reedley, Ca06.2010
Skills
- Communication
- Problem Solving
- Time Management
- Patience
- Data Analysis
- Active Listening
- Employee training
- Payroll administration
- System administration
- Troubleshooting hardware
- Communication skills
- Time management
- Operating systems
- Microsoft teams
- Power BI
- Microsoft Excel
Timeline
Field Support Specialist
Maxim Healthcare
06.2023 - Current
Assoicate, Macys, Assoicate
06.2019 - 01.2019
Assoicate, Old Navy
10.2016 - 11.2018
High School Diploma -
Kings Canyon High School
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