Yvette Castillo
Boulder Creek
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Betty's Burgers
08.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Achieved cost-savings by developing functional solutions to problems.
- Managed recruitment process, including interviewing, hiring and onboarding new employees.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Manager
Nike
03.2021 - 07.2023
- Managed and motivated employees to be productive and engaged in their work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff members' conflicts, actively listening to concerns, and finding appropriate middle ground.
- Built a schedule for over 75 employees.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor
Fosters Freeze
09.2017 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management, and increase productivity.
- Evaluated employee performances to coach and train to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in the company manual set forth the expectations comprehensively and consistently.
Education
Associate of Science - Health Sciences
Gavilan College
Skills
- Team leadership
- Team collaboration
- Problem identification
- Innovative thinking
- Customer retention
Certification
PT - Phlebotomy Technician
Languages
Spanish
Professional
Timeline
General Manager
Betty's Burgers
08.2023 - Current
Manager
Nike
03.2021 - 07.2023
Supervisor
Fosters Freeze
09.2017 - 06.2021
Associate of Science - Health Sciences
Gavilan College
Education and Training
Associate's Degree- Health Sciences
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