Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yvette Castillo

Boulder Creek

Summary

Dynamic leader with a proven track record at Nike, excelling in team collaboration and innovative problem-solving. Successfully managed over 75 employees, enhancing productivity and fostering a positive work environment. Recognized for exceptional customer retention strategies and effective coaching, driving performance improvements and achieving operational excellence.

Overview

8
8
years of professional experience

Work History

General Manager

Betty's Burgers
Aptos
08.2023 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed recruitment process, including interviewing, hiring and onboarding new employees.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Manager

Nike
Gilroy
03.2021 - 07.2023
  • Managed and motivated employees to be productive and engaged in their work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Resolved staff members' conflicts, actively listening to concerns, and finding appropriate middle ground.
  • ● Built a schedule for over 75 employees.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Supervisor

Fosters Freeze
Watsonville
09.2017 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management, and increase productivity.
  • Evaluated employee performances to coach and train to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in the company manual set forth the expectations comprehensively and consistently.

Education

Associate of Science - Health Sciences

Gavilan College
Gilroy, CA

Skills

  • Leadership
  • Team collaboration
  • Problem identification
  • Innovative thinking
  • Customer retention

Languages

Spanish
Professional

Timeline

General Manager

Betty's Burgers
08.2023 - Current

Manager

Nike
03.2021 - 07.2023

Supervisor

Fosters Freeze
09.2017 - 06.2021

Associate of Science - Health Sciences

Gavilan College

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Yvette Castillo