Yvette Baggs
Lacombe,Alberta
Summary
A dedicated and versatile individual seeking part-time or full-time employment in the restaurant or retail industry. Proven ability to thrive in dynamic environments, coupled with excellent customer service and interpersonal skills. Eager to contribute to a team-oriented setting and enhance overall organizational success. Hardworking Waiter with 6 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate/Retail Keyholder
Boujee Boho market & spa
Lacombe
02.2024 - Current
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
Sales associate/Shift lead/Keyholder
Mastermind Toys
Calgary, AB
10.2023 - 01.2024
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Recommend merchandise based on customer needs
- Operated a cash register to process cash, gift card, and credit card transactions
- Explained information about the quality, value, and style of products to influence customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers, placed special orders, and called other stores to find desired items
- Supports and executes directives from Visual Merchandising, Operations, and Marketing to ensure that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
Hostess/Server Assistant/FOH
Kama Restaurant
Calgary, AB
09.2022 - 05.2023
- Greet and acknowledge guests and seat patrons by escorting them to assigned tables or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experiences, answer questions, and offer information on menu items, beverages, and specials
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns were promptly addressed
- Prepare seating assignments before service and present plans to the restaurant during pre-shift meetings
- Walk through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Hostess/Server Assistant/Server/FOH
Deane House Restaurant
Calgary, AB
06.2021 - 06.2022
- Seat guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests promptly, friendly, and efficiently
- Performs opening and closing duties, as needed
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons
- Ensured proper presentation and preparation of food products and beverages appealingly
- Organized large party reservations and special requests efficiently and accurately
- Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients.
Hostess/Server/FOH
National Restaurant/Bar
Calgary, AB
09.2020 - 04.2021
- Hostess, ability to greet guests and seat x amount of guests at tables/benches
- Has proserve, able to serve in fast-paced environments as well as maintain focus on multiple tasks as needed
- Ability to lift and carry trays, inventory, and plates to guests when required
- As well as being able to stack plates while keeping a clean and organized work environment
- Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and glasses from tables and counters.
Server/ FOH/ BOH
Harveys/ Swiss Chalet
Calgary, AB
08.2019 - 07.2020
- Dining room server is on the Swiss chalet side of the split dining room
- Able to perform multiple tasks at a time, easy to adapt to any given environment
- Cross-trained to work in front of the house as well as the back of the house of the restaurant
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the establishment.
Server/Dining Room Attendant
Trinity Lodge
Calgary, AB
09.2018 - 08.2019
- Dining room server attendant in the fast-paced dining room, ability to maintain focus and take on multiple tasks at once
- Ability to maintain a good memory and self-driven motivation to perform at best with tasks given
- Able to lift and carry heavy trays, ability to lift and transport boxes and distribute plates of food to multiple people at a time, as well as stacking.
Companion
Extendicare Cedars Villa
Calgary, AB
07.2015 - 08.2019
- Assisted in taking care of the elderly
- Accompanied them while they were getting fed
- Completing other tasks around the nursing home that would benefit the residents.
Sales Representative
Vector, CutCo Cutlery
Calgary, AB
04.2018 - 12.2018
- A representative of CutCo Cutlery Canada, a strong showcase of fine cutlery, building value and worth
- Completing other tasks within the office, including paperwork, completing paper copy orders, and online orders
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
Education
Western Canada Highschool
06.2019
Skills
- Customer service
- Adaptability
- Innovation
- Approachability
- Friendliness
- Decision-making
- Leadership qualities
- Communication
- Payment Processing
- Flexible Schedule
- Time Management
- Reliable and punctual
- Multi-tasking strength
- Positive and professional
References Available
True
Availability
- Tuesdays - Fridays, 9:00 am - 11:00 pm
- Saturdays, 10:00 am - 11:00 pm
- Sundays, 9:00 am - 5:00 pm
Volunteer Experience
- Centre Stage, Calgary, AB, 05/2017, Western Canada High School, Greeted guests as they arrived., Served drinks during intermission and helped set up., Kept track of ticket count., Ensured that all ticket and drink sales were kept in a logbook to guarantee the correct count.
- Greek Festival, Calgary, AB, 09/2016, Calgary, AB, Participated in the traditionally held dances and celebrations., Helped in the setup and preparation for the performances., Secured proper ticket sale count at the welcome table, ensuring that those who were a part of the celebration in the entertainment aspect
- Wrestling Assistant, Calgary, AB, 12/2018, 03/2018, Assisted and helped when it came to organizing trips and wrestling meets., Took photos and videos to showcase on the school website, at year-end banquets, and throughout the school., Ensuring that the medical team has sufficient supplies, Kept track of wrestler times, when their matches were, and when they needed to be on the mat.
Certification
- Proserve
- CPR certification
- WHMIS training certificate
Languages
Spanish
Limited
English
Professional
Tagalog
Elementary
Affiliations
- Inattentive writer
- Passionate about projects such as crocheting and knitting
- Relatively strong tech-driven problem solver
References
References available upon request.
Timeline
Sales Associate/Retail Keyholder
Boujee Boho market & spa
02.2024 - Current
Sales associate/Shift lead/Keyholder
Mastermind Toys
10.2023 - 01.2024
Hostess/Server Assistant/FOH
Kama Restaurant
09.2022 - 05.2023
Hostess/Server Assistant/Server/FOH
Deane House Restaurant
06.2021 - 06.2022
Hostess/Server/FOH
National Restaurant/Bar
09.2020 - 04.2021
Server/ FOH/ BOH
Harveys/ Swiss Chalet
08.2019 - 07.2020
Server/Dining Room Attendant
Trinity Lodge
09.2018 - 08.2019
Sales Representative
Vector, CutCo Cutlery
04.2018 - 12.2018
Companion
Extendicare Cedars Villa
07.2015 - 08.2019
Western Canada Highschool
- Proserve
- CPR certification
- WHMIS training certificate
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