YVETTE ATLAS
Stockton
Summary
Results-oriented human resources professional with a strong focus on driving organizational success. Proven ability to leverage skills and education in dynamic environments to foster growth and development. Committed to implementing effective HR strategies that enhance employee engagement and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HR Consultant/Sr Customer Support Services Specialist
TriNet
Dublin
12.2021 - 04.2026
- Applied best practice guidance across HR compliance areas, including employee/employer relations, handbook/policies review, and leave management, ensuring adherence to regulations.
- Delivered customer service via phone, email, and chat, providing timely and effective resolutions to moderate to complex HR compliance inquiries.
- Provides accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
- Delivers dependable, accurate, appropriate, timely, and valuable solutions to meet customers’ needs.
- Utilized a CRM system to document, manage, and resolve open cases, while keeping customers regularly informed of status and anticipated resolution timing
- Utilizes the CRM system to quickly handle, document and resolve open cases, while keeping clients regularly advised of status and anticipated resolution timing.
- Collaborated with internal departments (payroll, tax, 401(k), legal) to resolve operational issues, enhancing overall service delivery.
Sales Associate
Macy’s
Pleasanton
04.2016 - 03.2023
- Engaged and assisted customers daily on the sales floor, addressing merchandise questions to enhance customer experience.
- Presented Macy's credit card options to customers, promoting benefits to encourage sign-ups.
- Process customer purchases, credit card payments, and returns.
Human Resources Specialist
Movement Strategy Center
Oakland
04.2019 - 12.2021
- Led recruitment efforts by collaborating with hiring managers and developed a process using Indeed’s ATS.
- Coordinated full-cycle recruitment for new hires by posting jobs, organizing applications for review, and facilitating interviews to streamline hiring process.
- Managed employee benefits administration and oversaw the annual open enrollment for 70+ employees.
- Provided benefits administration support, such as plan changes, claims and annual open enrollment.
- Managed ACA reporting and prepared year-end W2s.
- Managed onboarding of new employees including new hire orientation and employee data entry into HRIS.
- Collected all new hire paperwork, conducted I9 verification, and reviewed for completeness and accuracy.
- Conducted employee terminations, processed final checks, and conducted exit interviews.
- Conducted employment verifications to confirm job history and qualifications for candidates.
- Managed comprehensive review of job descriptions to ensure accuracy and compliance.
- Maintained a high level of professionalism and discretion while acting as HR subject matter expert.
- Served as first point of contact for HR department to 150+ employees/managers.
- Coordinated regular agency communications through HRIS or Google platform.
- Assisted in management/maintenance of state tax withholding and state unemployment accounts.
- Run weekly reports to update company employee directory, new hires, and employee address changes.
- Assisted in processing of paperwork for unemployment, state withholding, and garnishment orders.
- Contributed to design, launch, and maintenance of Employee Resources website to enhance employee access to HR information.
Employee Services Assistant
Mills College
Oakland
08.2018 - 03.2019
- Acted as the first point of contact for the HR department.
- Reviewed job descriptions and posted job ads to Mills job site and external job boards to attract qualified candidates.
- Prepared and sent new hire offer letters via email.
- Compiled new hire and benefit packets.
- Collected all new hire documents and paperwork and entered employee information into HRIS.
- Onboarded new employees through weekly new hire orientations, facilitating smooth transitions into the company.
- Processed employee status changes from personnel action form and entered information into HRIS.
- Scheduled and conducted monthly exit interviews to gather feedback and improve employee retention strategies.
- Assigned compliance training to all new employees.
Branch Manager
OE Federal Credit Union
Modesto
05.2013 - 02.2016
- Executed integrated sales, relationship, and credit strategies aligned with area business plan to meet revenue, expense, and service goals.
- Created a strong sales and service culture, fostering an environment in which all branch employees work together to achieve business goals.
- Conducted applicant interviews for various branch positions; extended job offers.
- Coordinated and conducted new hire onboarding and orientation.
- Managed employee timecards through ADP system.
- Maintained employee files and facilitated new hire paperwork to ensure compliance and smooth onboarding.
- Handled sensitive information regarding employee relations and performance appraisals.
- Designed performance improvement plans to address employee development needs and enhance team effectiveness.
Teller Operations Specialist/Personal Banker
Bank of America
Stockton
03.2011 - 05.2013
- Provided personal financial counseling and assisted with lending services.
- Presented bank products to customers, generating new business and increasing client engagement.
- Built relationships with existing customers to sustain high satisfaction ratings and retention.
- Trained employees on efficient cash drawer operation, enhancing overall team performance.
- Balanced and audited cash drawers daily, ensuring accuracy and compliance.
- Maintained confidentiality of bank records and client information.
VP, Regional Manager
1st United Services Credit Union
Pleasanton
01.2005 - 10.2009
- Interviewed and screened candidates for direct hire banking positions, successfully extending offers to top talent.
- Directly developed, motivated, and disciplined branch personnel by ensuring all teller operations were performed with accuracy and efficiency.
- Evaluated staff performance, led training programs, and established wage incentives to enhance team effectiveness.
- Conducted quarterly branch audits of deposit, lending, and disclosure practices.
- Prepared management response to auditors.
- Managed employee timecards through ADP, ensuring accurate payroll processing.
- Processed customer banking transactions and loan requests.
Education
Bachelor of Arts - Liberal Studies, Human Development
California State University East Bay
Hayward, CASkills
- Recruitment
- Onboarding
- Employee onboarding
- Employee relations
- HR compliance
- HR policies
- Payroll management
- Benefits
- Terminations
- Labor law compliance
- Customer service
- CRM management
- Problem solving
- Attention to detail
Certification
PHRca, 06/01/21, Professional HR-California Certification. HRCI
Timeline
HR Consultant/Sr Customer Support Services Specialist
TriNet
12.2021 - 04.2026
Human Resources Specialist
Movement Strategy Center
04.2019 - 12.2021
Employee Services Assistant
Mills College
08.2018 - 03.2019
Sales Associate
Macy’s
04.2016 - 03.2023
Branch Manager
OE Federal Credit Union
05.2013 - 02.2016
Teller Operations Specialist/Personal Banker
Bank of America
03.2011 - 05.2013
VP, Regional Manager
1st United Services Credit Union
01.2005 - 10.2009
Bachelor of Arts - Liberal Studies, Human Development
California State University East Bay