Yves Kabran
Gatineau,Canada
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Acting Supervisor, Table Games
Casino du Lac-Leamy
04.2025 - Current
- Managed table game operations, including dealer supervision, staffing, and handling administrative responsibilities like reporting.
- Monitored game flow, ensured compliance with policies and regulations, and addressed guest inquiries to deliver excellent customer service.
- Maintained game integrity through controls and ethical standards, and evaluated dealer performance to provide constructive feedback.
Casino Dealer
Casino du Lac-Leamy
03.2024 - Current
- Facilitated casino games, adhering to regulations.
- Provided customer service in a high-pressure environment.
- Ensured smooth gaming experience.
- Followed casino rules.
Operations Specialist
Hidden Angels
06.2022 - 03.2024
- Addressed customer inquiries and managed order fulfillment processes.
- Resolved logistics issues to maintain service quality.
- Communicated requirements effectively to stakeholders.
E-Commerce Advisor
Federation of Quebec Chamber of Commerce (FCCQ)
08.2023 - 02.2024
- Conducted client prequalification and managed CRM data efficiently.
- Assisted businesses with grant applications, ensuring thorough preparation.
- Supported team efforts in the presentation of programs to clients.
Physiotherapy Assistant
ProPhysio & Sports Medicine
04.2023 - 08.2023
- Assisted physiotherapists in delivering patient care, treatment, and organized treatment spaces with necessary equipment.
- Led patients through prescribed exercises and therapeutic activities.
- Recorded patient progress and treatment information, and offered support to patients.
Assistant Manager
Bluenotes
09.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pharmacy assistant
Jean Coutu
05.2022 - 08.2022
- Supported pharmacists with medication preparation and dispensing, and oversaw prescription processing.
- Ensured accuracy and confidentiality of patient records.
- Managed inventory and delivered customer service by addressing inquiries and facilitating transactions.
Education
Bachelor of Science - Life Sciences
University of Ottawa
Ottawa, Canada06.2024
Skills
- Order and Fulfillment Management
- Customer Service
- Initiative and Leadership
- Attention to Detail
- Effective Communication
- Team Coordination
- Decision-Making
- Complaint resolution
- Performance improvement
- Team motivation
Languages
English
French
Timeline
Assistant Manager
Bluenotes
09.2025 - Current
Acting Supervisor, Table Games
Casino du Lac-Leamy
04.2025 - Current
Casino Dealer
Casino du Lac-Leamy
03.2024 - Current
E-Commerce Advisor
Federation of Quebec Chamber of Commerce (FCCQ)
08.2023 - 02.2024
Physiotherapy Assistant
ProPhysio & Sports Medicine
04.2023 - 08.2023
Operations Specialist
Hidden Angels
06.2022 - 03.2024
Pharmacy assistant
Jean Coutu
05.2022 - 08.2022
Bachelor of Science - Life Sciences
University of Ottawa