Yves Desjardins
Ottawa,Canada
Summary
Accomplished professional at Health Canada with expertise in digital proficiency and leadership, adept at independently driving initiatives. Recognized for enhancing security protocols and innovating client care processes, showcasing a strong work ethic and adaptability. Achieved notable improvements in application processing efficiency, highlighting the ability to lead and innovate under pressure.
Overview
20
20
years of professional experience
Work History
Program Officer – Personnel Security (AS-01)
Health Canada
Ottawa, Canada
08.2023 - Current
- Company Overview: Controlled Substances and Cannabis Branch
- Provide information services to external stakeholders relating to security Clearance Applications for Controlled Substances and Cannabis Branch
- Review and analyze security clearance applications
- Ensuring accuracy and completeness prior to submission for issuance
- Identify and resolve anomalies and determine appropriate next steps for clients
- Answer client inquiries related to status, licenses and affiliations
- Prepare, proofread and format client correspondence when requesting additional or clarifying information
- Responsible for inputting and extracting data in Microsoft Excel, EDMS, SACR and CTLS
- Monitor and maintain a tracking calendar for any pending information, documents or requests to ensure timely processing of applications
- Responsible for tracking, scanning, uploading and destruction of physical mail received
- Controlled Substances and Cannabis Branch
Client Care
Gateway Pet Memorial
Ottawa, Canada
12.2022 - 08.2023
- First point of contact for our clients, responsible for answering inquiries by phone and e-mail
- Provide information to clients related to products and services available and their needs
- Provide prompt investigation and resolution to service or product issues
- Receive and process payments for current account
- Review files for completeness, invoice management and scheduling details
- Maintain an up to date calendar tracking future appointments and service dates
Funeral Administrator
Beechwood Funeral, Cemetery, & Cremation Services
Ottawa, Canada
03.2017 - 01.2022
- Maintain an up to date schedule of appointments and events for the Funeral Department
- Arrange date, time, space and materials for Funeral Department meetings
- Receive and process payments for current accounts
- Review current files for correctness and completeness before permanent filing
- Responsible for accounting support functions including accounts receivable, accounts payable and invoicing
- Answer client questions regarding invoices and payments
- Oversees the processing of all contracts to ensure they are completed in a timely manner in adherence to regulatory standards and contractual requirements
- Required to act as a first point of contact for clients who have recently lost a loved one
- Prepare financial statements and contracts for our annual audit, as mandated by The Bereavement Authority of Ontario
- Review and reconcile monthly Pre-need financial statements and provide reports to management
- Track and maintain Pre arranged Funeral financial ledger as required by our governing body, The Bereavement Authority of Ontario
- Responsible for inputting client and financial information into various information management systems
- Create unique and personalized stationery, memorial DVDs and music selections for funeral services
- Responsible for training new administrative hires
- Member of the Social Committee
Fulfillment in a High Security Area
Oberthur Technologies
Ottawa, Canada
01.2015 - 03.2017
- Matching, Inserting & Sealing product
- Warehouse picking
- Shipping & Receiving
- Data entry
- Machine operator (DC9K, Pburgh)
- Daily & monthly audits
- Key Holder
- Responsible for training new hires
Warehouse Distribution Associate
Lowe Martin Group
Ottawa, Canada
06.2009 - 09.2013
- Responsible for labeling, sorting, and securing product
- Shipping and receiving work order requests
- Perform various administrative duties such as data entry, correspondence, work order paperwork etc
- Maintain an organized and clean work environment
- Follow all policies and procedures to ensure safety and security of goods and personnel
- Developed and maintained an Excel tracking system for the annual 'HO HO HO' project, which entailed correctly labeling and tracking 100,000+ letters sent from Santa
Security Guard
Commissionaires (National Defense)
Ottawa, Canada
10.2007 - 06.2009
- Ensure the safety and security of the building and persons
- Escort individuals to designated areas
- Maintained daily log and reports
- Enforced regulations of the establishment
- Fire Panel watch / prevention
- Maintained watch in a one person and three person guard house for National Defense
Service Associate/ Key Holder
Benix & Co.
Ottawa, Canada
08.2007 - 10.2007
- Provide front- line quality customer service
- Responsible for cash handling, transactions, reconciliations and bank deposits
- Answer and direct all customer inquiries in a professional manner
- Ability to work in a fast paced and high stress environment with ease
- Supervised, coached, trained and mentored new employees
- Protected company assets at all times
- Prepare daily reports at the end of the shift as per company guidelines
- Report any equipment malfunctions or operational issues to upper management
- Responsible for store maintenance and inventory control
Service Associate/ Key Holder
Ultramar Service Station
Ottawa, Canada
01.2005 - 08.2007
- Provide front- line quality customer service
- Responsible for cash handling, transactions, reconciliations and bank deposits
- Answer and direct all customer inquiries in a professional manner
- Ability to work in a fast paced and high stress environment with ease
- Supervised, coached, trained and mentored new employees
- Protected company assets at all times
- Prepare daily reports at the end of the shift as per company guidelines
- Report any equipment malfunctions or operational issues to upper management
- Responsible for store maintenance and inventory control
Education
Network Administrator Diploma -
Everest College East Campus
Ottawa, ON09.2014
High School Diploma -
College Catholique Franco-Ouest (OSSD Bilingual)
Ottawa, ON06.2004
Skills
- Strong Interpersonal Communication
- Solid work ethic
- Strong Digital Proficiency
- Exceptional leadership skills
- Excellent time management
- Versatile Team Member
- Constructive Attitude
- Persistent Under Pressure
- Patient
- Adaptable To Innovative Concepts
- Driven Self-Starter
- Independent Initiative
- Minimal supervision
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Program Officer – Personnel Security (AS-01)
Health Canada
08.2023 - Current
Client Care
Gateway Pet Memorial
12.2022 - 08.2023
Funeral Administrator
Beechwood Funeral, Cemetery, & Cremation Services
03.2017 - 01.2022
Fulfillment in a High Security Area
Oberthur Technologies
01.2015 - 03.2017
Warehouse Distribution Associate
Lowe Martin Group
06.2009 - 09.2013
Security Guard
Commissionaires (National Defense)
10.2007 - 06.2009
Service Associate/ Key Holder
Benix & Co.
08.2007 - 10.2007
Service Associate/ Key Holder
Ultramar Service Station
01.2005 - 08.2007
Network Administrator Diploma -
Everest College East Campus
High School Diploma -
College Catholique Franco-Ouest (OSSD Bilingual)
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