Yves Buyangandu
Marketing & Administrative Strategist
Ottawa,ON
Summary
My goal is to obtain a full time job in one of your organization's services. Motivated and adaptable professional with a strong background in customer service, technical support, and sales. Known for excellent communication skills, problem-solving abilities, and a strong work ethic, with a proven track record in client relations and overcoming objections. Eager to transition into the appointment setting field, leveraging extensive experience in customer engagement, technical troubleshooting, and administrative tasks to excel in lead qualification and booking high-value sales calls. Bilingual in English & French with a strong ability to build rapport and create positive customer experiences.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Technical Support
Concentrix
Ottawa, Ontario
08.2019 - 09.2024
- Provided technical support to clients, troubleshooting issues related to product formulations and performance.
- Provided exceptional customer service and technical support through phone, email, and live chat.
- Assisted customers with troubleshooting, problem-solving, and resolving technical issues.
- Maintained a professional demeanor while adapting to different customer personalities and needs.
- Managed customer escalations and complaints effectively to ensure satisfaction.
- Worked with CRM systems and help desk ticketing tools to track client interactions and resolutions.
- Improved customer satisfaction by providing comprehensive technical support for new product launches.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Technical Support Representative
ManpowerGroup
01.2022 - 12.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Diagnosed and resolved technical issues, identifying root causes and implementing effective solutions.
- Assisted customers with hardware and software installation, network configuration, and password resets.
- Communicated technical concepts effectively to non-technical individuals.
- Collaborated with cross-functional teams to improve support efficiency.
- Managed scheduling and administrative tasks related to troubleshooting requests.
Brand Ambassador & Sales Representative
Nespresso
09.2018 - 05.2019
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Sales Representative
Mosaic North America
04.2017 - 07.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Kognitive Marketing
05.2016 - 09.2016
- Sold credit card products and promotional offers to Canadian Tire customers.
- Used objection-handling skills to close sales and improve conversion rates..
Education
No Degree - business
University Of Ottawa
Ottawa, Ontario 09.2023 - Current
High School Diploma -
Collège Catholique Franco-Cite
Ottawa, ON 03.2012 - 06.2015
Skills
Customer Engagement & Relationship Building
Sales & Persuasion Techniques
Objection Handling & Conflict Resolution
Follow-Up & Client Retention Strategies
Time Management & Multi-Tasking
hard worker
high sense of responsibility
sense of organization
leadership skills
undefinedVolunteer And Community Involvement
- Assistant coach (basketball), Community center Dempsey, 01/01/11, Present
- Presenter of children's liturgy, Holy Redeemer Catholic Parish, Ottawa, ON, 01/01/12, 01/01/14
Summary Of Skills And Qualifications
- Open minded
- Reliable
- Courteous
- Respectful
- Autonomous
- Hard worker
- High sense of responsibility
- Sense of organization
- Leadership skills
- Ability to work independently and in groups
- Ability to stand for a long time
- Ability to establish a good relationship with customers
- Ability to prioritize and meet deadlines
- Ability to use new information technology
- Fluent in French and English written and spoken
- Available everyday
Linguistic Knowledge
- French
- English
- Portuguese
Accomplishments
- Ranked #4 in northamerica for 2019.
Timeline
No Degree - business
University Of Ottawa
09.2023 - Current
Technical Support Representative
ManpowerGroup
01.2022 - 12.2022
Technical Support
Concentrix
08.2019 - 09.2024
Brand Ambassador & Sales Representative
Nespresso
09.2018 - 05.2019
Sales Representative
Mosaic North America
04.2017 - 07.2017
Sales Representative
Kognitive Marketing
05.2016 - 09.2016
High School Diploma -
Collège Catholique Franco-Cite
03.2012 - 06.2015
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