Yvanna Sidora
Mississauga,Canada
Summary
Reliable and detail-oriented professional with experience in office administration, customer service, appointment scheduling, client consultations, sales, and cash handling. Skilled in professional communication, organization, and creating positive client experiences.
Overview
5
5
years of professional experience
Work History
Beauty & Hospitality Receptionist
Skin Worthy
Etobicoke, Ontario
07.2024 - Current
- Greeted patients warmly upon arrival at the clinic.
- Managed appointment scheduling for practitioners.
- Processed payments and handled transactions efficiently at checkout.
- Answered phone calls and addressed client inquiries promptly.
- Promote and sell retail products to meet or exceed sales targets.
- Make skin care recommendations.
- Maintaining accurate and up-to-date patient records.
- Experienced in sending and managing professional faxes, emails, and text messages to communicate with clients and businesses.
- Experienced in consulting with clients about treatment options, and providing professional quotes via email.
- ZO Skin Health certified, with knowledge of professional skincare products, treatments, and client consultations.
Receptionist
Curio Hair & Body
Etobicoke, Ontario
10.2023 - 06.2024
- Greeted clients warmly and ensured a welcoming atmosphere at the salon.
- Managed appointment scheduling using salon management software effectively.
- Processed payments accurately and handled cash register operations efficiently.
- Provided detailed information about services to clients, promoting offerings effectively.
- Scheduled and confirmed appointments.
- Sell and recommend hair products.
- File paperwork in alphabetical order.
- Maintained cleanliness and organization of reception area and waiting room.
Barista
Starbucks
Mississauga, ON
07.2022 - 11.2023
- Prepared high-quality beverages following standardized recipes and procedures.
- Maintained cleanliness and organization of the workspace and equipment.
- Operated point-of-sale systems for accurate order processing and payments.
- Greet customers, and connect with them to create a welcoming environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
Tanning Consultant
Sole Studios
Mississauga, ON
08.2021 - 01.2023
- Sanitize and organize tanning rooms after each client.
- Assist clients in the number of minutes they should tan.
- Sell tanning products.
- Educate clients on sunburn prevention.
- Book appointments and answer phone calls.
Education
Office Administration Executive - Diploma -
Sheridan College HMC
Mississauga, ON06.2021
High School -
John Cabot Catholic Secondary School
Mississauga, ON06.2019
Skills
- Appointment scheduling
- Client consultations
- Retail product sales
- Customer relationship management
- Workspace organization
- Effective communication
- Time management
- Positive and professional
- Phone etiquette
- Telephone skills
Timeline
Beauty & Hospitality Receptionist
Skin Worthy
07.2024 - Current
Receptionist
Curio Hair & Body
10.2023 - 06.2024
Barista
Starbucks
07.2022 - 11.2023
Tanning Consultant
Sole Studios
08.2021 - 01.2023
Office Administration Executive - Diploma -
Sheridan College HMC
High School -
John Cabot Catholic Secondary School