YVAN N.KABENGA
HALIFAX,Canada
Summary
Reliable individual with experience in providing exceptional customer service in fast-paced retail environments. Skilled in taking orders and operating food. Proven track record of maintaining high standards of customer service during high volume, fast-paced operations. Committed to delivering a positive experience and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
Firehouse Subs
09.2025 - Current
- Delivered exceptional customer service in high-volume environment.
- Prepared food and beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to optimize workflow efficiency.
- Monitored inventory levels and communicated supply needs effectively.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Crew Member
Tim Hortons
08.2023 - 10.2025
- Worked in the kitchen area.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
Train Attendant
Via rail Canada
04.2025 - 06.2025
- Assisted passengers with boarding and disembarking procedures.
- Monitored passenger safety and compliance with regulations.
- Provided information about train schedules and destinations to travelers.
- Organized luggage handling to facilitate efficient loading and unloading processes.
- Communicated effectively with other staff members while on board the train.
- Assisted passengers with seating, boarding and disembarking the train.
Crew member
Macdonald's
06.2022 - 06.2023
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
- Drove team success by quickly completing assigned tasks.
- Packed fast-food products in approved containers, cup and bags.
- Kept the restaurant lobby, front counter and restrooms neat and clean throughout the shift.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Wiped down tables and equipment, swept and refilled stock.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
Volunteer worker
Loaves and fishes
05.2022 - 06.2023
- Operated and maintained dishwasher, hand wash stations, pot scrubbing station and trash compactor.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on a continuous basis.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Replaced clean utensils in storage bins for easy access.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from the sales floor.
Education
Bachelor of business administration -
Mount Saint University
Halifax, Nova Scotia05.2025
Skills
- Excel
- Ms Office
- Problem solving
- Cash handling
- Ordering procedures
- Company standards
- Time management
- Table setting knowledge
- Order delivery practices
- Food preparation and safety
- Sales expertise
- Product promotion
- Operate cash register
- Restaurant operation
- Hospitality service expertise
- Heavy lifting
- Quality control checks
- Willingness to learn
- Health and safety compliance
- Customer service
Languages
English
Full Professional
French
Full Professional
Timeline
Crew Member
Firehouse Subs
09.2025 - Current
Train Attendant
Via rail Canada
04.2025 - 06.2025
Crew Member
Tim Hortons
08.2023 - 10.2025
Crew member
Macdonald's
06.2022 - 06.2023
Volunteer worker
Loaves and fishes
05.2022 - 06.2023
Bachelor of business administration -
Mount Saint University