Yvan Christian

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Resolved product/policy issues and shared benefits of new technology.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.

• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
• Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
• Worked with marketing department to create targeted advertising strategies for key customer demographics.
• Built and deployed strategic approaches in marketing and branding to enhance product sales.
• Streamlined advertising processes, resulting in improved efficiency and cost savings for clients.