Yuyuan Yang
3-4726 Orca Wy, Tsawwassen,BC
Summary
Bilingual, with 4-years plus experience in customer service and 3-years experience in social media. Managed a social media of 30,000 followers and achieved four million views on various online platforms.
Strong communication skill that built a good relationship with customers and associates. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
SOCIAL MEDIA INFLUENCER
YOUTUBE & BILIBILI & XIAOHONGSHU
- Managed a social media presence with a dedicated following of 30,000 fans and achieved an viewership surpassing 4 million on various online platforms.
- Thoroughly comprehend the distinctive features and operational nuances of various platforms.
- Proficient in utilizing various software, including Adobe Premiere and Adobe Photoshop.
- Managed all aspects of production from pre-production planning through post-production delivery.
- Developed creative concepts for new video ideas.
- Utilized editing software to produce high-quality videos.
- Monitored analytics to track viewership of videos.
SUPERVISOR
SWEET HONEY DESSERT
Richmond, BC
12.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Directed and supervised team of 7 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Built royal relationship with customer to maximized store sales.
- Trained new hires effectively on customer service, and store protocols.
- Monitored employee performance, identified areas of improvement, and provided feedback.
CASHIER AND WAITRESS
SWEET HONEY DESSERT
Richmond, BC
05.2021 - 12.2022
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Organized take-out orders efficiently according to customer requests.
Education
Some College (No Degree) - Game Design
Think Tank
North Vancouver, BC01-2024
Bachelor of Arts - Psychology
University of Prince Edward Island
Charlottetown, PE09-2018
Skills
- Multitasker
- Bilingual : English and Mandarin
- Faster Learner
- Strong communication skill
- Content Development
- Social Media Platforms
- YouTube
- Customer Service
Timeline
SUPERVISOR
SWEET HONEY DESSERT
12.2022 - Current
CASHIER AND WAITRESS
SWEET HONEY DESSERT
05.2021 - 12.2022
SOCIAL MEDIA INFLUENCER
YOUTUBE & BILIBILI & XIAOHONGSHU
Some College (No Degree) - Game Design
Think Tank
Bachelor of Arts - Psychology
University of Prince Edward Island
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