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Dynamic Guest Service Manager with a proven track record at L’Artusi, excelling in complaint handling and staff training. Enhanced guest experiences through effective reservation management and strong leadership, resulting in increased repeat business. Committed to fostering team development and delivering exceptional customer service in high-pressure environments.

Smart student studying Biology with a specialization in pre-medicine accompanied by a minor in pharmacy and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.

Dynamic Guest Service Manager with a proven track record at Kwik Trip, excelling in staff training and complaint resolution. Enhanced operational efficiency and customer satisfaction through effective team leadership and streamlined processes. Recognized for fostering a collaborative environment and implementing successful inventory management strategies, driving significant improvements in service delivery.

I am level headed,calm,and an unflappable individual who is able to carry out any task, role professionally and effectively. I have a long track record of increasing customer, employee loyalty, and retention,by means of having an in depth responsibilities of the task at hand.. I work hard to meet request for information in a timely and efficient manner. Currently I am looking for a suitable, challenging position with an exciting and ambitious organization and or company with growth and promotion potential. I have knowledge training and experience in dealing with the Fort Knox system that the military uses to track promotions pay increase / decrease. This system allows move-in / move out of housing, allow refunds such as their basic allowance for quarters. This report and information update, and generated on a monthly basis and monitored by military housing. I have knowledge with Citrix and hotel resort, timeshare move-in schedules to arrive and collect monies due within SPI..

Accomplished professional offering high performance, leading the development and implementation of a superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Yuxuan Zhao

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Guest Service Manager

Front Desk Agent

Front End Team Lead

Front Desk Agent

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BBA - Tourism And Hospitality Management

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Guest Service Manager

Front Desk Agent

Front End Team Lead

Front Desk Agent

BBA - Tourism And Hospitality Management

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