Careful observation: Pay attention to details and be able to quickly catch problems and deficiencies in work and correct them in a timely manner.
Strong sense of responsibility: Always have a high sense of responsibility for assigned tasks, ensuring that work is accurate and completed on time.
Communication skills: Able to communicate effectively whether with colleagues, superiors or clients, ensuring accurate and timely communication of information.
Continuous learning: Always maintain the desire for new knowledge and skills, constantly improve yourself, and adapt to the changing work environment.
Data analysis: Have the ability to deeply understand data, accurately interpret the information behind the data, and use statistical and analytical tools for data processing and mining.
Technical proficiency: Proficient in data analysis tools and programming languages, SAS and SQL, and constantly learning and following the latest data analysis technologies and methods.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon E-Commerce
Entrepreneurship
Toronto, ON
04.2022 - Current
Partnership business: Start an undertaking with friends on the Amazon e-commerce and wholesale products from the 1688 (Alibaba) .
Product information: Responsible for organizing and uploading product information to the Amazon , including product descriptions, prices, etc., to ensure that the information is accurate and complete.
Strategy adjustment: Facing sales difficulties on the Amazon , we promptly adjusted our strategy and moved to the Facebook for product sales and advertising promotion.
Marketing: Responsible for publishing ads on Facebook to attract potential customers to purchase, and increase product sales through retail models.
Evaluation and optimization: Evaluate sales performance, analyze advertising effects and customer feedback, and optimize sales strategies and advertising content to enhance product market competitiveness and sales volume.
Summary: By writing and posting advertising copy on various apps and retailing offline, the overall sales volume increased by 90% compared to sales on Amazon, and it only took less than four months to 100% recover the initial investment.
Assistant Restaurant Manager
Mr.Luo Rice Noodle House
4205 Keele St Unit 3, North York , ON
04.2020 - 03.2023
Area Management: Responsible for supervising the cleaning and maintenance of various areas of the restaurant to ensure a clean and tidy environment and enhance customer dining experience.
Complaint handling: Through timely and professional complaint handling, more than 95% of complaints were successfully resolved and a large amount of positive feedback was obtained, significantly improving customer satisfaction.
Sales strategy: Analyze daily sales data, formulate strategies to increase sales, such as promotion plans and discount activities, and effectively control losses under 10% during the COVID-19 epidemic, outstanding performance compared with other restaurants.
Operational scheduling: monitor restaurant operations and flexibly adjust schedules to meet customer demand during peak periods and ensure smooth restaurant operations
Education
Bachelor of Science - Applied Mathematics
York University
Toronto, ON
05.2023
SAS Project
Project 1: Retail Performance Monitoring: Create monitoring reports for a marketing campaign:
Topredict customer response rates:
Check and manage the data, to find the overall response rate from 193,728 customers ;
Create missing value indicators for inputs that have missing values. (By SAS: Array);
Impute missing value to a new dataset; (By SAS: Proc Stdize);
Split the imputed dataset into training and test datasets. Use 70% of the data for each dataset role. Stratify on the target variable; (By SAS: Proc Surveyselect);
Build a logistic regression model with the FAST Stepwise method;
Achieved the ROC is 60.36%, and Somers' D is 20.7%;
Finally, to test and make sure there is no over-fitting between training and test datasets;
Project. 2: A car insurance marketing campaign.
Check and import the data, to get the total response rate; (By SAS: Proc Freq) from 9,134 customers;
Break down the customer base into multiple segments and compute KPIs for individual segments;
Analyze how these response varies by different EmploymentStatus groups, MaritalStatus groups, and SalesChannel groups;
Identify the most important factors which affect response rate;
Converted the response into numeric by creating a variable; And check missing rate for numerical variables;
Build a logistic regression model: Split the data into train(70%) and test(30%) and check average response rate;
Use stepwise to decide the best model, and achieved the ROC is 67.25%, and Somers' D is 34.5%;
Finally, to test and make sure there is no over-fitting between training and test datasets;
SKILLS
Online Marketing
Inventory Coordination
Digital Marketing Strategy
Data Analytics
Microsoft Office -Word, Excel, PowerPoint
SAS-SQL
Certification
SAS Global Certification Program: SAS Certified Professional Advanced Programming Using SAS9.4