Yuxiang Zhou

• Greet clients and provide front desk support in a professional and friendly manner
• Schedule appointments and manage daily calendars for tax preparers
• Collect, organize, and review client documents (W-2, 1099, receipts, etc.)
• Assist in data entry for individual and business tax returns
• Maintain accurate client records and ensure confidentiality of sensitive information
• Scan, copy, and file documents (both digital and physical filing systems)
• Support tax preparers during peak tax season with administrative tasks
• Follow up with clients for missing documents or additional information
• Ensure office operations run smoothly and efficiently

• (同程旅行北美分部)

Take care of client that are coming to store or call on phone. Manage their itinerary and offer quote of the ticket to the client

• Master in air ticketing GDS System: Sabra and Amadeus.
• Operating in store sales to reaching weekly and monthly goal
• Collecting daily and monthly data from LY USA TRAVEL US data Base.
• Operating B2B and B2C business.
• Analyze data from data base to offer suggestions for future development directions.

• Product Implementation (Import data, image, menu and settings to the tablet and computer)
• Inventory Management

• Ebay organization and data management

• Responded to clients’ question, issues and complaints and implemented appropriate solution
• Developed process improvement and long-term business strategies through analysis of customer feedback.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Booking tickets on Amadeus system