Yuxi REN

• Leadership:

Led a diverse team of over 15 associates, enhancing customer satisfaction and managing daily store operations, resulting in improved employee engagement and operational efficiency.

• Customer Experience Management:

Enhanced customer satisfaction by delivering exceptional service and product knowledge, achieving a consistent 4.5 out of 5 customer satisfaction rating

• Talent Acquisition and Development:

Developed and implemented monthly training programs focused on retail soft skills and product knowledge, ensuring that all team members are well-equipped to provide a world-class guest experience.

• Effective Communication:

Effectively communicated corporate strategies and priorities, ensuring alignment of team goals with overall business objectives. Led cross-functional collaboration efforts, including partnerships with local communities.

• Sales and Customer Service:

Incorporate design software to engage customers proficiently, meet sales targets and offer comprehensive product knowledge all while exemplifying strong interpersonal skills,

• Proficiency in Design Platforms:

Able to use design software and tools to create and modify technical drawings and 3D models to design principle, functional, and aesthetically pleasing spaces.

• Problem-Solving:

Proficiency in creative problem-solving, utilizing technical expertise and attention to detail to overcome design challenges and ensure successful project outcomes.

• Established foundational processes for business operations.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.