Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Hi, I’m
Yuvraj Singh Gill
Customer Service Representative
Moncton,NB
Summary
Overview
2
years of professional experience
1
Certification
Work History
The sourceToronto
Customer Service Representative
11.2023 - 04.2024
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Paladin Security North York
Security Officer
01.2023 - 10.2023
Job overview
- Conducted thorough investigations of security incidents, documenting findings, and implementing corrective actions to prevent future occurrences.
- Collaborated with healthcare professionals and staff to develop and implement emergency response plans, ensuring a coordinated and efficient response during critical situations.
- Maintained accurate records and reports related to security incidents, access control, and daily activities. Actively monitored patient watch under the guidelines outlined in the Mental Health Act.
Paladin Security Orangeville
Security Officer/ Dispacher
05.2022 - 01.2023
Job overview
- Implemented and enforced security protocols and procedures to ensure the safety and well-being of patients, staff, and visitors.
- Conducted regular security rounds, including monitoring CCTV systems, performing access control, and addressing any security concerns promptly.
- Collaborated with healthcare professionals and staff to develop and implement emergency response plans, ensuring a coordinated and efficient response during critical situations.
Education
Canadore College of Applied Arts And Technology
High School Diploma
04-2023
University Overview
Skills
- Information Security
- Complaint resolution
- Account updating
- Consultative Sales
- Appointment Scheduling
- Inbound and Outbound Calling
- Call Management
- Product Knowledge
- Follow-up skills
- Customer Service
Accomplishments
Accomplishments
- Care award by Paladin security (2022)
- Accountable by Paladin security (2022)
Languages
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Certification
- Use of force (2023)
- Management of aggressive behavior (2023)
- WHMIS (2024)
Timeline
Customer Service Representative
The source
11.2023 - 04.2024
Security Officer
Paladin Security
01.2023 - 10.2023
Security Officer/ Dispacher
Paladin Security
05.2022 - 01.2023
Canadore College of Applied Arts And Technology
High School Diploma
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