Hi, I’m
Yuvraj Singh Khatra
Edmonton,AB
Summary
Seasoned Duty Manager with a proven track record at Country Inns & Suites, specializing in elevating guest experiences and streamlining operations. Expert in staff training and development, coupled with exceptional relationship-building skills, significantly enhancing team performance and customer satisfaction. Proficient in operations management and customer communication, driving operational excellence and fostering a culture of professionalism and integrity.
Overview
9
years of professional experience
Work History
Country Inns & Suites
Duty Manager
06.2019 - 03.2024
Job overview
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Also handling reservation,phone calls ,night auditing during sold out.
Ginger Hotel
Guest Relations Executive
03.2015 - 03.2019
Job overview
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
- Night auditing,Reservations, Handling phone calls
Education
Lovely Professional University Punjab ,India
Master Of Business Administration from Human Resources Management
06.2014
Frankfin Institute of ICM LondonPunjab
Diploma from Hospitality And Tourism Management
05.2013
Punjab Technical UniversityPunjab
Bachelor In Hospitality Management from Hospitality And Tourism Management
06.2009
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Professionalism and Integrity
- Relationship Building
- Cash Management
- Shift Scheduling
- Staff Training and Development
- Policy Implementation
- Motivational Leadership
- Operations Management
- Staff Scheduling
- SOP Development
- Staff Training
- Performance Management
- Culture Improvements
- Team Development
- Goal-Oriented
- Staff Discipline
- Training and mentoring
- Software experience
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Duty Manager
Country Inns & Suites
06.2019 - 03.2024
Guest Relations Executive
Ginger Hotel
03.2015 - 03.2019
Lovely Professional University
Master Of Business Administration from Human Resources Management
Frankfin Institute of ICM London
Diploma from Hospitality And Tourism Management
Punjab Technical University
Bachelor In Hospitality Management from Hospitality And Tourism Management
Similar Profiles
Alex FigueroaAlex Figueroa
Front Desk Associate at Country Inns & SuitesFront Desk Associate at Country Inns & Suites
Angela (Angie) PratherAngela (Angie) Prather
Kitchen Staff Member at Country Inns & SuitesKitchen Staff Member at Country Inns & Suites
Eliza MakoumbouEliza Makoumbou
Laundry Attendant at Country Inns & SuitesLaundry Attendant at Country Inns & Suites