Yuvraj Singh Kuman
Bhilai, Durg
Summary
Offering excellent verbal communication and interpersonal skills, eager to learn and grow in dynamic environment. Delivers ability to understand customer needs and proficient in managing calls and providing information. Ready to use and develop my communication and problem-solving abilities role. Positive and empathetic communicator with natural talent for building rapport. Possesses understanding of customer engagement strategies and proficient in handling inquiries and resolving issues. Committed to delivering outstanding customer service and fostering lasting relationships.
Overview
3
3
years of professional experience
Work History
Event Organizer
Wedding Samadhan
04.2023 - 12.2024
- Coordinated schedules and timelines for events.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Coordinated travel and accommodations for event attendees.
Telecaller
.
06.2022 - 03.2023
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
- Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.
Education
IELTS Idp
Raipur High School Diploma -
Gurunanak English Senior Secondary School
Bhilai08.2022
Skills
- Social media promotion
- Guest management
- Event marketing
- Transportation coordination
- Venue selection
- Food and beverage planning
- Accessibility planning
- Security planning
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Event Organizer
Wedding Samadhan
04.2023 - 12.2024
Telecaller
.
06.2022 - 03.2023
IELTS Idp
High School Diploma -
Gurunanak English Senior Secondary School
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