Yuvraj Singh
Brampton
Summary
Diligent with solid background in managing shipping and receiving operations. Successfully implemented streamlined processes to enhance efficiency and accuracy. Demonstrated leadership in training team members and ensuring compliance with safety standards.
Overview
4
4
years of professional experience
Work History
Shipping and Receiving Lead
DCI
08.2023 - 03.2025
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, DAY&ROSS, Trans Ontario and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments receipts , and fielded client questions.
- Managed work and shipping orders, bills of lading, for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
Inventory Specialist/Customer Service Representative
Victaulic
12.2022 - 06.2023
- Performed data entry and completed proper paperwork.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Xora Academy
07.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the academy alike.
- Collaborated with teaching staff members to tailor best practices for consistent satisfaction of our students
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied parents and students turning potential negative reviews into positive outcomes .
Education
Diploma - Business Management
Seneca College of Applied Arts And Technology
North York, 10-2024
Skills
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Labeling accuracy
- Freight scheduling
- Forklift operation
- Inventory counts
- Data documentation
- Problem-solving
- Storage and supply management
Languages
English
Punjabi
Timeline
Shipping and Receiving Lead
DCI
08.2023 - 03.2025
Inventory Specialist/Customer Service Representative
Victaulic
12.2022 - 06.2023
Customer Service Representative
Xora Academy
07.2021 - 06.2022
Diploma - Business Management
Seneca College of Applied Arts And Technology
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