Yuvraj Sharma
Surrey,BC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
Surrey, British Columbia
01.2025 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cleaner and Dishwasher
University of British Columbia [UBC]
Vancouver, British Columbia
10.2024 - 12.2024
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replaced air filters on heating and ventilation systems.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Dusted furniture, machines or equipment.
- Serviced, cleaned and restocked restrooms.
Warehouse Worker
Structube Warehouse
Surrey, British Columbia
03.2024 - 09.2024
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Secured items in truck by strapping over protective padding.
- Used scanners to track parcel information, condition or receipt.
Education
Associate of Arts - Arts
Focus College
Surrey, BC03-2024
Skills
- Loading and unloading
- Picking and packing
- Team collaboration
- Multitasking and organization
- Data entry
- Labeling and sorting
- Task prioritization
- Multitasking
- Friendly, positive attitude
- Project planning
- First Aid/CPR
- Microsoft Word
- Data management
- Research
- Clerical support
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Walmart
01.2025 - Current
Cleaner and Dishwasher
University of British Columbia [UBC]
10.2024 - 12.2024
Warehouse Worker
Structube Warehouse
03.2024 - 09.2024
Associate of Arts - Arts
Focus College
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