YUVRAJ GERA
Kamloops,BC
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
CIBC Branch With ATM
Kamloops, BC
02.2024 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Inside Sales Development Representative
ZoomInfo
Chandigarh, India
05.2023 - 10.2023
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- B2B sales via research on various platforms such as LinkedIn Sales Navigator, Lusha.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized a CRM known as SalesForce to manage sensitive client information and update existing and new client profiles.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Directed customer leads to connections department for further assistance.
- Designed customer retention strategies to reduce customer attrition.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Customer Relationship Management Trainee
Nahar Industrial Enterprises Ltd
Ludhiana, India
09.2022 - 04.2023
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Attended training courses to build understanding of processes, techniques, and industry.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
POST BACCALAUREATE - International Business
Thompson Rivers University
Kamloops, BC12.2025
BACHELOR OF ARTS (B.A - ECONOMICS
Panjab University
08.2022
12TH GRADE - Commerce
GMSSS-32 C
CHANDIGARH05.2019
Skills
- Social media outreach
- Adaptability
- Active listening
- Closing deals
- Email marketing
- Public speaking
- Pipeline management
- B2B Sales
- Account development
- Data analysis
- Salesforce proficiency, Lead generation
- Project management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
Serving it Right
ECIF and CBFE
Chorus Certification
Sales OS Certification
Engage Certification
Timeline
Client Service Representative
CIBC Branch With ATM
02.2024 - Current
Inside Sales Development Representative
ZoomInfo
05.2023 - 10.2023
Customer Relationship Management Trainee
Nahar Industrial Enterprises Ltd
09.2022 - 04.2023
POST BACCALAUREATE - International Business
Thompson Rivers University
BACHELOR OF ARTS (B.A - ECONOMICS
Panjab University
12TH GRADE - Commerce
GMSSS-32 C