Yuvraj Bali
Brampton,ON
Summary
- Motivated customer Service Rep. with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detailed Microsoft Expert contributes to environment productivity and supports teams and users with MS Office skills across complete MS Office suite of applications. Contributes in-depth understanding of functionality of Word, Excel, PowerPoint, and Access to team projects.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Serving Staff Member
Breakfast All-Day
01.2024 - Current
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
- Completed accurate cash handling and end-of-shift reconciliation procedures, minimizing discrepancies in financial records.
- Utilized excellent interpersonal skills to foster a positive and collaborative working environment among serving staff members.
- Supported bartending staff by taking drink orders and relaying them accurately and efficiently, enhancing beverage service quality.
Customer Service Representative
KFC Restaurant
04.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Dominos Pizza Inc.
03.2022 - 04.2023
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Streamlined team processes for increased efficiency and productivity.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Microsoft Word
Microsoft Word,Excel Certification
Online CertificationHigh School Diploma -
Fanshawe College of Applied Arts And Technology
Toronto, ON09.2025
Master of Arts - Hotel Management
Kurukshetra University
Kurukshetra, India03.2024
High School Diploma -
SMB Gita Boys
Kurukshetra, India03.2022
Skills
- Organization
- Salesmanship
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Serving Staff Member
Breakfast All-Day
01.2024 - Current
Customer Service Representative
KFC Restaurant
04.2023 - 12.2023
Customer Service Representative
Dominos Pizza Inc.
03.2022 - 04.2023
No Degree - Microsoft Word
Microsoft Word,Excel Certification
High School Diploma -
Fanshawe College of Applied Arts And Technology
Master of Arts - Hotel Management
Kurukshetra University
High School Diploma -
SMB Gita Boys
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