Yuvika Kapoor
Abbotsford,Canada
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier / Customer Service
Thai Express
03.2024 - 08.2024
- Managed over 100 daily transactions with precision and accuracy using POS systems, ensuring customer satisfaction at each touchpoint
- Built strong customer rapport through active listening, contributing to a 20% increase in repeat customers
- Played a pivotal role in maintaining operational flow, handling customer complaints with a 90% resolution rate, and assisting in opening and closing duties
- Collaborated with team members to exceed sales goals by 15% during peak shifts through upselling and personalized recommendations
Baker
Freelancer
01.2022 - 12.2023
- Built and managed a thriving home bakery business, fulfilling over 50+ customized orders of eggless cakes, cupcakes, and desserts
- Increased client base through exceptional product quality, attention to detail, and consistent social media engagement
- Showcased creativity and client-focused service, leading to repeat business and glowing reviews
Sales Associate
Handa Garments
06.2023 - 11.2023
- Boosted store revenue through proactive product promotion, personalized customer assistance, and a deep understanding of merchandise
- Streamlined inventory management, leading to a 15% reduction in out-of-stock issues, improving customer satisfaction
- Received accolades from customers for delivering tailored fashion advice and creating a welcoming shopping experience
Orientation Ambassador & Climb Guide
University of the Fraser Valley
Abbotsford, BC
09.2024
- Acted as a front-line ambassador, leading 200+ new students through a comprehensive orientation, enhancing their transition into university life
- Organized and guided multiple outdoor climb activities, ensuring a safe and enjoyable experience for participants, while fostering teamwork and confidence-building
Team Lead, Space Tech Fest
BCM Senior Secondary School
06.2022 - 08.2022
- Key team member in the design and creation of an AI-powered rover for a high-profile tech festival, impressing attendees with innovation and precision
- Led junior team members, providing technical guidance and ensuring project milestones were met ahead of deadlines
- Coordinated student discipline and guest logistics, contributing to the success of the event attended by over 500 participants
Education
Bachelor of Computer Information Systems - Computer Information Systems
University of The Fraser Valley
Abbotsford, BCSkills
- Customer Experience Excellence
- Sales Performance
- Effective Communication
- Adaptability
- Team Collaboration & Leadership
- Time Management & Organization
- Technical Skills
- Problem-Solving
- Excellent people skills
- Store Opening and Closing
Certification
- Serving It Right Certification
- Baking Certification: Customized Cakes
Accomplishments
- Increased repeat customer rates at Thai Express by 20%, driving higher customer loyalty.
- Built a successful freelance baking business with over 50+ orders completed, securing a loyal client base and strong community reputation.
Volunteer
Orientation Ambassador & Climb Guide — University of the Fraser Valley
September-2024
- Acted as a front-line ambassador, leading 200+ new students through a comprehensive orientation, enhancing their transition into university life
- Organized and guided multiple outdoor climb activities, ensuring a safe and enjoyable experience for participants, while fostering teamwork and confidence-building
Volunteer, Space Tech Fest — BCM Senior Secondary School, India
June 2022 – August 2022
- Key team member in the design and creation of an AI-powered rover for a high-profile tech festival, impressing attendees with innovation and precision.
- Led junior team members, providing technical guidance and ensuring project milestones were met ahead of deadlines.
- Coordinated student discipline and guest logistics, contributing to the success of the event attended by over 500 participants.
Availability
- Monday,Friday,Saturday,Sunday (anytime)
- Tuesday(until 4 PM), Wednesday (from 4 PM)
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Orientation Ambassador & Climb Guide
University of the Fraser Valley
09.2024
Cashier / Customer Service
Thai Express
03.2024 - 08.2024
Sales Associate
Handa Garments
06.2023 - 11.2023
Team Lead, Space Tech Fest
BCM Senior Secondary School
06.2022 - 08.2022
Baker
Freelancer
01.2022 - 12.2023
Bachelor of Computer Information Systems - Computer Information Systems
University of The Fraser Valley