Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuvicela Cervantes

10908 Little Lake Rd Downey

Summary

Dynamic and detail-oriented professional with experience as a Hotel Front Desk Agent at Ramada DTLA. Bilingual in Spanish and English, I excel in customer service and problem-solving, enhancing guest experiences and fostering loyalty. Recognized for my ability to multitask and maintain composure under pressure while improving operational efficiency.

Overview

15
15
years of professional experience

Work History

Stay at Home Mom

Stay at Home Mom
06.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Hotel Front Desk Agent

Ramada DTLA
05.2010 - 2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Education

Huntington Park High School
Los Angeles, CA

Skills

  • Bilingual Spanish and English
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Organizational skills
  • Calm under pressure

Timeline

Stay at Home Mom

Stay at Home Mom
06.2019 - Current

Hotel Front Desk Agent

Ramada DTLA
05.2010 - 2019

Huntington Park High School

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Yuvicela Cervantes