YUVI RAJPUT
Vancouver,Canada
Summary
With 8+ years of experience in the hospitality industry, I bring a passion for innovative leadership that consistently delivers world-class guest experiences, builds high-performing teams, and drives impressive bottom-line results. My expertise lies in overseeing Rooms operations, implementing service delivery styles, and surpassing revenue and occupancy targets for Food and Beverage concepts. Additionally, I am tech-savvy, people-oriented, an active listener, and a strong advocate of work ethics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager (Dept. Head)
Hyatt Regency Vancouver
07.2023 - Current
- Direct operations for multiple departments including Front Office, Housekeeping, and Food and Beverage during department head absences.
- Participate in hiring and interview process for all staff positions.
- Oversee food and beverage operations across all outlets.
- Collaborate with marketing and revenue leaders to organize special day promotions.
- Facilitates revenue strategy meetings for F&B, FO, and HK departments.
Task Force Manager – Housekeeping & Front Office
Andaz Ottawa Byward Market - A Concept of Hyatt
08.2024 - 09.2024
- Provided overall hotel operational support focusing mainly on housekeeping team, creating SOPs, managing linen inventory, training and coaching supervisor and room attendant, preparing schedule for HK team, involving in colleague engagement, and providing feedback
- Provided detailed feedback to the GM and Director of Facilities on enhancing productivity.
- Involved in training front of the house employees including Front Office Manager, Front Desk Lead and Host on several check points to improve efficiency and customer satisfaction
- Organized SOPs for more efficient communication channels between Front Office and Housekeeping.
- Acting Housekeeping Manager in the absence of the department head.
Assistant Housekeeping Manager (Cross-Training)
Hyatt Regency Vancouver
09.2022 - 06.2023
- Running the housekeeping boards in the morning using HotSOS as per the Employee Union Agreement
- Coordinating with outsourcing Linen cleaning company on daily basis with experience in purchasing housekeeping supplies
- See that inspection program is consistently maintained with inspecting some rooms daily
- Oversees the arrival and departure experience for every guest ensuring our Brand Service standards are delivered consistently by the Front Office and Guest Services teams
- Works with the other leaders in the rooms division to create a culture of service and excellence among all members of the team
- Responsible for monitoring performance through positive feedback, corrective action as necessary and annual performances reviews and follow up
- Responsible for effectively handling all guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely manner
- Works closely with the Sales, Catering and F&B teams, coordinating for group arrivals, VIP arrivals, site inspections, etc
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Assistant Front Office Manager
Hyatt Regency Vancouver
09.2021 - 06.2023
- Prepare daily briefing sheet
- Closing guest complaints and ensuring service recovery done prior to check out
- Action all emails from Finance department
- Ensuring training targets are completed on daily basis
- Conducting accommodation meet with DOR, FOM along with co-departments discussing on next day’s guest movement
Assistant Manager – Front Office
Vivanta by Taj President Mumbai
03.2018 - 03.2019
- Generate comprehensive briefing reports each day.
- Resolved guest complaints efficiently.
- Addressed correspondence from Finance team.
- Achieving all assigned training targets regularly.
- Coordinated next day’s guest transition preparations through cross-departmental discussions.
Front Office Team Leader
Park Hyatt Goa Resort & Spa
06.2016 - 02.2018
- Coordinate amenity logistics with guest relations and room service teams.
- Managed requisition of stationeries.
- Implemented strategies for room blocking for long-term guests, family groups and MICE blocks.
- Oversaw departure schedules and coordinated with housekeeping for room availability.
- Updated critical alerts and blocked higher room categories.
- Encouraged World of Hyatt membership enrollments.
Industrial Trainee
Hyatt Regency Kolkata
12.2014 - 03.2015
Education
Post Baccalaureate Diploma - Hospitality Services Management
Douglas College
New Westminster, BC04.2021
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
06.2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Purchasing and procurement
- Quality assurance controls
- Schedule management
- Project management
- Employee relations and conflict resolution
- Employee motivation
- Staff development
- Health and safety compliance
Accomplishments
- 2024, Recognized as a key leader to roll out multiple activations to attract business and increase the revenue not only during holiday season, but into the historically slower time period of Q1.
- 2024, Recognized as a key leader in driving Colleague Engagement Scores in Front Office and F&B department by creating Action Plans for 3 major parameters - Collaboration, Listening & Action and Accountability.
- 2024/2023, Key committee member for achieving Certificate of Recognition Audit for the year 2023. Solely responsible for filing Employee Investigation Incident Report for all hotel departments.
- 2023, Collectively surpassed customer service score and achieved rank 21 out of 116 American Regency Brand with proper guest targeting strategies.
- 2023, Recognized as a key leader in driving upsells & enrollments and achieve 20% above our YTD targets. Jumped 30% above all categories from previous YTD goals.
Technologyskills
- OPERA PMS
- Reserve – Hyatt Central Reservation Software
- Medallia
- OPERA Cloud Dashboard version 9
- MS Office
- Microsoft Teams
- REX HOTSOS
- MICROS Simphony
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Serving IT Right
- Food Safe BC (level 1)
Timeline
Task Force Manager – Housekeeping & Front Office
Andaz Ottawa Byward Market - A Concept of Hyatt
08.2024 - 09.2024
Operations Manager (Dept. Head)
Hyatt Regency Vancouver
07.2023 - Current
Assistant Housekeeping Manager (Cross-Training)
Hyatt Regency Vancouver
09.2022 - 06.2023
Assistant Front Office Manager
Hyatt Regency Vancouver
09.2021 - 06.2023
Assistant Manager – Front Office
Vivanta by Taj President Mumbai
03.2018 - 03.2019
Front Office Team Leader
Park Hyatt Goa Resort & Spa
06.2016 - 02.2018
Industrial Trainee
Hyatt Regency Kolkata
12.2014 - 03.2015
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
- Serving IT Right
- Food Safe BC (level 1)
Post Baccalaureate Diploma - Hospitality Services Management
Douglas College
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