Yutika Patel
Winnipeg,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Specialist
Homedepot
03.2020 - 01.2023
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Acknowledging and resolving customer complaints
- Extensive knowledge of the store merchandise
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Ability to stay calm when customers are stressed or upset
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inbound Call Center Representative
Telesolutions
08.2019 - 12.2019
- Experience with CRM (customer relationship management) software, ZenDesk, Salesforce, and LiveAgent
- 60 words per minute typing speed
- Fast, accurate data entry skills
- Manage large amounts of incoming calls
- Resolve product or service problems by clarifying the customer's complaint
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
Bachelor of Science: Physics And Astronomy - Astrophysics
University of Manitoba
Winnipeg, MB07.2025
High School Diploma -
Asian International School
07.2018
Skills
- Excellent time management skills
- Report preparation
- Sales expertise
- Technical Support
- Recordkeeping strengths
- Training development aptitude
- System monitoring
- Hardware and software installation
- Complaint Handling
- Escalation Handling
Additional Information - Certifications And Awards
- Honor Roll inclusion for high grades
- Certified for Perfect attendance and active participation in class
- Volunteer of the Year (2016)
- Won Award at High School Science Fair (2015)
- Award for services to the local community (2013)
Languages
English
Full Professional
Arabic
Limited Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative Specialist
Homedepot
03.2020 - 01.2023
Inbound Call Center Representative
Telesolutions
08.2019 - 12.2019
Bachelor of Science: Physics And Astronomy - Astrophysics
University of Manitoba
High School Diploma -
Asian International School
Similar Profiles
Devin EscribanoDevin Escribano
Sales Associate at HomedepotSales Associate at Homedepot
Chris MorrisChris Morris
Packdown and Paint Associate at HomeDepotPackdown and Paint Associate at HomeDepot
Ethan EricksonEthan Erickson
Customer Service at HomeDepotCustomer Service at HomeDepot