Yutarou Itakura
Surrey,BC
Summary
To leverage my strong work ethic, attention to detail, and commitment to exceptional customer service as a valuable member of the Nikkei National Museum & Cultural Centre's Facility Team. With a focus on setting up and maintaining event spaces, I aim to contribute to the center's mission of honoring Japanese culture and history while continuously improving my skills and linguistic abilities in a dynamic and multicultural environment.
Overview
4
4
years of professional experience
Work History
TEACHING ASSISTANT
Kanda Institute of Foreign Languages
04.2019 - 08.2020
- Effective Communication: Facilitated clear and concise communication not only among students but also with program staff. This resulted in improved collaboration, engagement, and information dissemination.
- Problem solving: Innovatively identified and resolved complex challenges, particularly in optimizing orientation materials to enhance the overall experience for incoming students
- Mentoring and Guidance: Demonstrated exceptional mentorship capabilities, offering invaluable academic counsel, study strategies, and time management expertise. These efforts led to significant enhancements in student performance and engagement.
- Event Planning Excellence: Orchestrated and executed a multicultural exchange event, fostering meaningful connections among students from diverse linguistic and cultural backgrounds. Successfully cultivated an inclusive environment, facilitating the exchange of languages and cultural insights, while strategically expanding students' networks.
- Social Media Savvy: Expertly harnessed various social media platforms to engage students effectively and strategically promote program initiatives, fostering a vibrant and connected student community.
ENGLISH TEACHER
Gecipe
10.2022 - Current
- Problem-Solving: Applied strong problem-solving acumen to proactively identify and promptly address recurring issues with orientation materials, resulting in a significantly enhanced experience for new students
- Student Support: Provided dedicated and personalized student support, offering strategic guidance on academic challenges, effective study strategies, and efficient time management. These efforts led to remarkable improvements in student performance and engagement.
- Curriculum Development and Enhancement: Proficiently designed and curated effective English learning materials by leveraging comprehensive student English skill datasets. These meticulously crafted materials were tailored to individual student performance, resulting in substantial and measurable improvements in their English proficiency levels.
- Interpersonal Skills: Exhibited outstanding interpersonal skills that fostered a positive and inclusive learning environment. Notably, skillfully resolved conflicts among students through active listening and conflict resolution techniques, reinforcing the importance of respectful communication
- Classroom Management: Skillfully managed classroom dynamics, ensuring a harmonious learning environment. For example, I effectively resolved a conflict between two students by employing active listening and conflict resolution techniques. This intervention not only restored a positive atmosphere in the classroom but also reinforced the importance of respectful communication among students.
GYM OFFICE
College of the Rockies
10.2021 - 05.2022
- Effective Conflict Resolution: Attentively listened to and resolved program participants' concerns and issues, demonstrating strong problem-solving abilities
- Exceptional Customer Engagement: Orchestrated front desk operations, consistently delivering top-tier customer service to program participants, enhancing their overall experience
- Equipment Management and Accessibility: Diligently managed equipment availability to ensure consistent access for program participants throughout the week
- Successful Event Planning: Collaborated with colleagues and management to meticulously plan and execute a highly successful event, resulting in positive outcomes and achieving predetermined objectives.
CUSTOMER SUPPORT
Keywords International
08.2019 - 08.2021
- Improved Customer Support Materials: Played a pivotal role in enhancing support resources by analyzing student data. This effort streamlined the availability of self-help materials, ensuring a more efficient and user-friendly support experience for international
- Cultivated Strong Customer Relationships: Proactively nurtured and maintained positive and enduring relationships with customers, ensuring their satisfaction, loyalty, and trust. This approach resulted in repeat business and the establishment of significant customer confidence.
- Interdisciplinary Collaboration Excellence: Exhibit a remarkable ability to seamlessly collaborate with multifaceted, cross-functional teams, adeptly synthesizing insights to craft comprehensive strategies. This aptitude reflects a commitment to harmonious teamwork and innovative problem-solving, qualities well-suited for the dynamic and collaborative environment
- Data Analysis and Problem Solving: Demonstrated a keen ability to identify and resolve complex customer issues swiftly and effectively. Utilized a systematic approach, breaking down problems into manageable components to provide timely solutions
Education
Associate of Science - Computing Science
Douglas College
New Westminster, BC08.2024
Associate of Arts -
College of The Rockies
Cranbrook, BC06.2022
Diploma - English And International Studies
Kanda Institute of Foreign Languages
Tokyo03.2019
Certificate | Associate of Arts -
Kashima Gakuen High School
06.2022
Skills
- Exceptional Communication: Strong interpersonal and communication skills, enabling effective interactions with students, colleagues, and diverse groups, fostering an inclusive environment
- Customer Service Excellence: Skilled in providing exceptional on-site communication and assistance to customers and event attendees I have a track record of addressing guest inquiries promptly and professionally, enhancing overall event satisfaction
- Facility Management and Maintenance: Experienced in facility upkeep and maintenance, ensuring venues are clean and well-maintained I've consistently maintained event spaces in top condition, earning praise for our facility's cleanliness and overall appeal
- Punctuality and Reliability: Known for punctuality and reliability, I consistently arrive on time and work well within a team My dependability ensures that events run smoothly and according to schedule
- Detail-Oriented Professionalism: Diligent attention to detail, organizational acumen, and a responsible approach to tasks, contributing to the success of events and programs
- Problem-Solving: Proficient in identifying and resolving issues that may arise during events I have a knack for thinking on my feet and finding quick, effective solutions For example, during a recent conference, I troubleshooted a technical glitch in the AV setup, minimizing disruptions and ensuring the event continued seamlessly
Volunteer
Student Ambassador
05/2023 to CURRENT
- Engages in specialized discussions and Q&A sessions with prospective students, adeptly sharing insights into Computing Sciences programs and experiences
- Welcomes and assists prospective students, their families, and visitors, providing information about college programs, services, and campus life.
Peer Mentorship
09/2021 to 06/2022
- Guided and supported incoming students during their transition to college life, offering valuable advice on academic and personal challenges
- Provided academic assistance, including study strategies and time management tips, resulting in improved student performance
- Coordinated and participated in orientation events to welcome new students and promote the peer mentorship program.
Timeline
ENGLISH TEACHER
Gecipe
10.2022 - Current
GYM OFFICE
College of the Rockies
10.2021 - 05.2022
CUSTOMER SUPPORT
Keywords International
08.2019 - 08.2021
TEACHING ASSISTANT
Kanda Institute of Foreign Languages
04.2019 - 08.2020
Associate of Science - Computing Science
Douglas College
Associate of Arts -
College of The Rockies
Diploma - English And International Studies
Kanda Institute of Foreign Languages
Certificate | Associate of Arts -
Kashima Gakuen High School
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