YUSUPHA JADAMA
Montreal,QC
Summary
RESUME OBJECTIVE 15+ of experience facilitating cutting-edge engineering solutions with a wide range of Microsoft windows application and technology skills. Proven ability to leverage full-stack knowledge and experience to build servers and manage web applications. Extensive expertise in large system architecture development and administration, as well as network design and configuration To find a challenging position to meet my competencies, capabilities, skills, education and experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Help Desk Technician
AET Solutions
11.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided on-call support for critical issues related to Microsoft office 365, Quickbase, Salesforce.
- Used ticketing systems to manage and process support actions and requests.
Electronic Assembler
Haivision
08.2023 - 10.2023
- Assembled components per technical specifications and production guidelines
- Installed completed assemblies into cases
- Completed surface mount soldering of printed circuit boards
- Put together analog and digital assemblies of all complexity levels
- Reviewed building diagrams and blueprints to determine errors in electronic equipment installations
- Developed and tested prototypes in accordance with engineering specifications, utilizing electrical and mechanical tools
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety
- Paid attention to detail while completing assignments
IT Manager
Reliable Technology Solutions
08.2020 - 01.2023
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Field Support Technician
Global Fund (The Gambia)
10.2022 - 12.2022
- Campagne ICT4 Trainer DHIS2 Solution: National Malaria Control Programme (NMCP) August to November 2022
- Supports team members in analyzing collected data
- Works closely with other teams across other regions and contributes to team meetings to understand and mitigate issues as well as improve performance
- Develops, updates, repairs and modifies DHIS 2 modules to comply with SMC requirements
- Trains new DHIS 2 users on data management and provides technical support at all levels
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs,phones, networks and mobile devices.
- Inspected equipment to identify areas of wear or causes of malfunctions
IT Field Support Technician
Global Fund (The Gambia)
10.2021 - 12.2021
- Campagne ICT4 Trainer CommCare Solution: National Malaria Control Programme (NMCP) August, November 2021
- Conduct device orientation training on CommCare application for new data collectors
- Monitor all end users’ devices to ensure update to state version of CommCare App
- Provide technical support maintenance of devices and commcare application and managing captured data
- Conduct Random spot checking on data quality on device recorded by data collectors
Director of IT/Business Development
Orzec ICT Solutions
01.2014 - 08.2020
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Monitored office workflow and administrative processes to keep operations running smoothly
- Formed strategic partnerships and connected with potential clients to drive business development
- Spearheaded innovative approaches to resource allocation and strategic planning
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Assisted with sales and marketing strategies to foster achievement of revenue goals
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Senior IT Technician
Techton IT Solutions
01.2010 - 12.2013
- I was responsible for Overall responsibility for the IT helpdesk and
- Maintained office PCs, networks and mobile devices
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops etc
- Configured systems according to prescribed software and hardware frameworks
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
Junior IT Technician
Microsoft Gambia LTD
09.2006 - 03.2009
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, laptops, configure routers etc
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Education
Microsoft Certified IT Professional (MCITP ) -
Lasting Solutions
Gambia01.2013
Microsoft Certified System Administrator (MCSA). Higher Education -
Management Development Institute
Gambia02.2010
Award: Cisco Certified Network Associate CCNA Certificate -
MDI
Gambia06.2009
MCSA -
Nusrat Management & Accountancy Training Centre
Gambia03.2008
Award: Microsoft Certify System Administrator MCSA Internal Certificate -
Nusrat Management & Consultancy Training Center
Gambia03.2008
Comp Tia A+ Certificate -
Quantum Assocaite
Gambia06.2008
Microsoft Office Specialist Certificate (MOS) -
Banjul Institute of Professional Studies
Gambia04.2006
High School Diploma -
Nusrat Senior Secondary School, West African Senior Secondary
Gambia06.2000
GED -
Montreal College of Information Technology (MCIT)
Montreal, QC01.2024
Skills
- Strong understanding of operating systems, software, and devices
- Familiarity with cloud computing
- Network administration
- Problem-solving skills
- Analytical skills
- Customer service experience
- Patience
- Excellent communication skills, written and verbal
- Possess critical mindset, very good analytical ability and good reporting skills
Timeline
Help Desk Technician
AET Solutions
11.2023 - Current
Electronic Assembler
Haivision
08.2023 - 10.2023
IT Field Support Technician
Global Fund (The Gambia)
10.2022 - 12.2022
IT Field Support Technician
Global Fund (The Gambia)
10.2021 - 12.2021
IT Manager
Reliable Technology Solutions
08.2020 - 01.2023
Director of IT/Business Development
Orzec ICT Solutions
01.2014 - 08.2020
Senior IT Technician
Techton IT Solutions
01.2010 - 12.2013
Junior IT Technician
Microsoft Gambia LTD
09.2006 - 03.2009
Microsoft Certified IT Professional (MCITP ) -
Lasting Solutions
Microsoft Certified System Administrator (MCSA). Higher Education -
Management Development Institute
Award: Cisco Certified Network Associate CCNA Certificate -
MDI
MCSA -
Nusrat Management & Accountancy Training Centre
Award: Microsoft Certify System Administrator MCSA Internal Certificate -
Nusrat Management & Consultancy Training Center
Comp Tia A+ Certificate -
Quantum Assocaite
Microsoft Office Specialist Certificate (MOS) -
Banjul Institute of Professional Studies
High School Diploma -
Nusrat Senior Secondary School, West African Senior Secondary
GED -
Montreal College of Information Technology (MCIT)
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