Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

YUSUF ADERIBIGBE ADEBAYO

Customer service representative
Thorold,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pioneer Synergy Resources Nigeria, Ikeja
Lagos
06.2018 - Current
  • Answered customer inquiries and provide accurate information regarding products and services
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Developed strong relationships with customers by providing personalized assistance and support
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Remained calm and professional in stressful circumstances and effectively diffuse tense situations
  • Provided outstanding service to new and long-standing customers by a ending closely to concerns and developing solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Set up and activate customer accounts
  • Consulted with customers to resolve service and billing issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Customer Service Offi

Lagrange Intellect Nig Ltd
Lagos
04.2011 - 07.2018
  • Answered customer inquiries via telephone, email and face-to-face contact
  • Processed payments from customers using point of sale systems
  • Updated internal databases with new account information as needed
  • Implemented best practices regarding customer service standards across all channels
  • Communicated information to customers about product quality, value and style
  • Set up and update customer accounts to facilitate smooth purchases
  • Exceeded personal sales goals for total revenues and new accounts
  • Processed customer account changes with proprietary software
  • Identified and pursued cross-selling opportunities to bring in a high volume of new revenue per month
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Improved customer service wait times to mitigate complaints
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Developed strong customer relationships to encourage repeat business
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Representative

Nesto Homes
, Lagos
02.2008 - 12.2012
  • Answered customer inquiries and provide accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gather customer feedback through surveys and use the data to improve customer service
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Consulted with customers to resolve service and billing issues
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Improved customer service wait times to mitigate complaints
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor of Science - Computer Science

Ahmadu Bello University
05.2009

Skills

  • Paperwork Processing
  • Scheduling
  • Data Entry
  • Account Updating
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Data Collection
  • Consultative Sales
  • Call Management
  • Appointment Scheduling
  • Computer Proficiency
  • Administrative Support
  • Multi-Task Management
  • Stock Management
  • Project Management Abilities
  • Senior Leadership Support
  • Account Management
  • Delivery Scheduling
  • Customer Consulting
  • Product Sales
  • Lotus Notes
  • Customer Service
  • Calendaring

Certification

National CPR Foundation Certificate CPR/AED/ First Aid certificates Languages English: Full Professional

Work Preference

Work Type

Full TimeContract WorkPart TimeInternship

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureCareer advancement4-day work week401k matchWork from home option

Timeline

Customer Service Representative

Pioneer Synergy Resources Nigeria, Ikeja
06.2018 - Current

Customer Service Offi

Lagrange Intellect Nig Ltd
04.2011 - 07.2018

Customer Service Representative

Nesto Homes
02.2008 - 12.2012

Bachelor of Science - Computer Science

Ahmadu Bello University

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YUSUF ADERIBIGBE ADEBAYOCustomer service representative