Yusuf Ozturk
Toronto,ON
Summary
Accomplished leader with a proven track record at Estrella Medical Group, adept in operations management and team building. Excelled in enhancing customer satisfaction and driving sales growth through strategic problem resolution and efficient multitasking. Skilled in fostering strong relationships, ensuring financial stability, and boosting efficiency across teams.
Overview
5
5
years of professional experience
Work History
Limo Driver
Baykus Enterpise
01.2024 - Current
- Coordinated with other drivers on shift schedules and route assignments, ensuring optimal coverage during peak service times.
- Maintained an impeccable driving record by adhering to traffic laws and regulations, demonstrating commitment to safety as a top priority.
- Maintained a high standard of vehicle cleanliness, ensuring a comfortable and luxurious experience for all passengers.
- Developed strong relationships with local businesses and hotels, leading to a consistent stream of referrals for transportation services.
General Manager
Estrella Medical Group
01.2022 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Estrella Medical Group
01.2021 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Website Manager
Estrella Medical Group
01.2020 - 01.2021
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
Education
Bachelor of Science - Physical Education
Ege University
Izmir, Turkiye02.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
Languages
English
Professional Working
Timeline
Limo Driver
Baykus Enterpise
01.2024 - Current
General Manager
Estrella Medical Group
01.2022 - 01.2024
Assistant General Manager
Estrella Medical Group
01.2021 - 01.2022
Website Manager
Estrella Medical Group
01.2020 - 01.2021
Bachelor of Science - Physical Education
Ege University
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