Yusuf Issac

Work History

personal banking associate

TD Bank

Kirkland, Quebec

2023.09 - Current

Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
Contributed to branch growth by actively participating in community outreach events, raising awareness of bank offerings and fostering goodwill among local residents.
Improved branch sales performance by cross-selling various banking products and services.

Customer Service Specialist

Computershare Investor Services

12.2019 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Resolved concerns with products or services to help with retention and drive sales.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Provided primary customer support to internal and external customers.
Maintained and managed customer files and databases.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
manage RRSP and TFSA accounts for clients.
handle provincial Bonds for clients.
sell shares for clients.
Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Managed high call volume while maintaining a courteous and professional demeanor.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Community Manager

Service A La Française

03.2018 - 07.2019

Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Worked with maintenance staff to complete timely repairs and enhancements.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Conducted regular inspections to identify needed improvements and maintain highest standards.

Customer Representative

Huawei Technologies

09.2017 - 12.2017

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Resolved concerns with products or services to help with retention and drive sales.
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Summary

Overview

Work History

personal banking associate

Customer Service Specialist

Community Manager

Customer Representative

Education

Bachelor of Arts - Public Relations

Skills

Timeline

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