Mahad Insaniye
8-12615 72 Ave Surrey,BC
Summary
Highly competent and dedicated operations manager with multiyear professional experience in managing and streamlining workforce performances, adept liaising with clients and driving retention. Promoting safety and coordinating productivity across multiple business lines within a union and none union environment. National security and diplomat leadership.
Overview
22
22
years of professional experience
Work History
Logistics and Operations Manager
YVR Turo Rental Cars
Vancouver, BC
05.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Simplify and apply rental policies and procedures for entire logistics team.
- Managing communication portfolio and rely information between drivers and recipients regarding ETA and potential delays.
Inventory and Recon Centre Manager
Coast Chrysler Jeep Ram
North Vancouver, British Columbia
03.2023 - 03.2024
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Established processes and implemented strategic plans to achieve company objectives.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
Operations Manager
IncBoost Sales and Marketing
Surrey, BC
10.2019 - 05.2022
- Direct the day-to-day operations by spearheading implementation of strategies to achieve business profitability goals.
- Develop initiatives for process improvement and reviewed and assessed ongoing operations.
- Implement policies and standard operating procedures and managed quality, customer service and logistics.
- Improve morale and management communication by creating employee recognition and rewards practices.
Military Attache'
Federal Government of Somalia
Nairobi, Kenya
02.2015 - 07.2019
- Maintained the broader objectives of the assigned duty of enhancing military relations, growth, and transition.
- Chairman of East African Standby Force Expert Group (EASF) from 2016-2017.
- Represent Ministry of Defense in military and national security related meetings with African Union (AU), East African Standby Force (EASF), European Union (EU), and Africom.
- Advised and coordinated defense matters and acted as liaison between the military establishments.
- Responsible for all aspects of bilateral military establishments and defense relations.
- Facilitated all personnel abroad training from all branches of the armed services.
- Mitigated risks with immediate emergency response military security.
- Used defense diplomacy by combining the use of diplomatic and military tools
- Upheld border conflict-resolution by implementing protocols and investigating issues through bilateral resolution.
Project Manager
Pareto Inc
Burnaby, BC
08.2012 - 01.2015
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Executive Director
SOMCOMBC
Surrey, BC
12.2008 - 08.2012
- Shared mission, vision of the organization with community groups, businesses through outreach, and marketing strategies.
- Planned and implemented strategies to guide the new comers to successful integration while building referral pipeline and networks.
- Improved home work club training program for the new comers and reduce the students knowledge gaps.
Supervisor/Production Manager
NCO Group
Surrey, BC
08.2002 - 11.2008
- Managed and reviewed key performance indicators to correct issues and enhance productivity and revenue goals.
- Managed materials to meet production goals and specific customer demands.
- Cultivated communication among senior management and floor supervisors to encourage optimal productivity.
- Achieved on-budget performance and supervised production targets through management of teams and resources.
Education
Associate of Applied Science - Business/Network Administration And Security
Dec 2020 Compu College
Burnaby, BC Canada2000
Bachelor of Science - Political Science
June 1985 Hunter College
New YorkSkills
- Service level agreement and KPI analyzation
- Inventory Management
- Balance staffing, training, development and optimization
- Lead and Coordinate partners Support
- National security strategies - Bi-lateral and Multi level state interaction
- Conflict Resolution, critical thinking, and decision making
- Workflow and Process Optimization
- Policies and procedures implementation
- Customer Relations Management
- Health and safety compliance
- Incidents management
- Union and Labor Relations
- Service Vendor Sourcing
- Project Leadership and Delegation
- Performance Efficiency Management
Personal Data
- Nationality: Somali / Canadian Citizen
- Marital Status: Married
- Children: Six children
- Date of Birth: December 16, 1963
- Place of Birth: Mogadishu, Somalia
Accomplishments
- Promoted from Supervisor to Manager, in less than 12-months.
- Consistent high customer satisfaction ratings (CSAT) contributed to NCO Global Number One Ranking Centre
- Recognized as Manager of the year on 2006, 2007, 2008, 2018, 2019 for outstanding performance and team contributions
- 2016 Chairman of East African Standby Force Expert group
Timeline
Inventory and Recon Centre Manager
Coast Chrysler Jeep Ram
03.2023 - 03.2024
Logistics and Operations Manager
YVR Turo Rental Cars
05.2022 - Current
Operations Manager
IncBoost Sales and Marketing
10.2019 - 05.2022
Military Attache'
Federal Government of Somalia
02.2015 - 07.2019
Project Manager
Pareto Inc
08.2012 - 01.2015
Executive Director
SOMCOMBC
12.2008 - 08.2012
Supervisor/Production Manager
NCO Group
08.2002 - 11.2008
Associate of Applied Science - Business/Network Administration And Security
Dec 2020 Compu College
Bachelor of Science - Political Science
June 1985 Hunter College
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