Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Yusuf Elwakeel

Fairmont Hot Springs,BC

Summary

A lifeguard who always works hard, both on and off deck. Hardworking and always looking for ways to improve the work place.

Diligent Head Lifeguard with extensive experience leading and supervising lifeguard teams. Effective at implementing safety protocols and managing emergency situations. Demonstrated skills in team coordination and conflict resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head Lifeguard

Fairmont Hot Springs Resort
11.2023 - Current
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.

Lifeguard

Fairmont Hot Springs Resort
08.2021 - 11.2023
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.

Pool Attendant/Pool Ticket Office

Fairmont Hot Springs Resort
05.2021 - 08.2021


  • Supported lifeguards in ensuring a safe and fun pool environment
  • Maintained the facility's hygiene
  • Ran the ticket office

Fast Food Worker

Sundance Café, Fairmont Hot Springs Resort
12.2020 - 02.2021
  • Provided excellent customer service as a cashier
  • Promptly distributed food and beverages to customers
  • Diligently ensured that the restaurant was clean and the fridges were stocked

Pool Ticket Office

Fairmont Hot Springs Resort.
09.2019 - 12.2019


  • Provided a welcoming first point of contact at the pools
  • Accurately and efficiently completed day-to-day duties such as cash-out

Fast Food Worker

Poolside Café, Fairmont Hot Springs Resort
06.2019 - 08.2019
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Cashier/Ice Cream Scooper

Fairmont Pizza and Ice-cream
06.2017 - 08.2018
  • Operated cash register with excellent accuracy levels.
  • Restocked and organized candy and treats
  • Delivering friendly service and knowledgeable assistance.

Dishwasher

Fairmont Hot Springs Resort
07.2017 - 08.2017
  • Cleared, washed and stacked all plates, dining utensils and trays quickly andcarefully.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other types of items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Education

Bachelor of Commerce - Business

University of Calgary
Calgary, None
04-2029

High School Diploma -

David Thompson Secondary School
Invermere, BC
06-2023

Skills

  • Leadership
  • Focus
  • Problem Anticipation and Resolution
  • Ticket Office Operations
  • Customer Support
  • Rule Enforcement
  • Teamwork and collaboration
  • Payroll processing
  • Timekeeping management
  • Staff coordination

Accomplishments

  • Scheduled team of only 3 full staff members through an entire month.
  • Supervised team of 8+ staff members.
  • FHSR Great Ascender
  • DTSS Athlete Of The Year

Certification

  • First Aid/CPR Certified
  • National Lifeguard
  • Food Safe

Languages

English
Professional Working
Arabic
Limited Working
French
Elementary

Timeline

Head Lifeguard

Fairmont Hot Springs Resort
11.2023 - Current

Lifeguard

Fairmont Hot Springs Resort
08.2021 - 11.2023

Pool Attendant/Pool Ticket Office

Fairmont Hot Springs Resort
05.2021 - 08.2021

Fast Food Worker

Sundance Café, Fairmont Hot Springs Resort
12.2020 - 02.2021

Pool Ticket Office

Fairmont Hot Springs Resort.
09.2019 - 12.2019

Fast Food Worker

Poolside Café, Fairmont Hot Springs Resort
06.2019 - 08.2019

Dishwasher

Fairmont Hot Springs Resort
07.2017 - 08.2017

Cashier/Ice Cream Scooper

Fairmont Pizza and Ice-cream
06.2017 - 08.2018

Bachelor of Commerce - Business

University of Calgary

High School Diploma -

David Thompson Secondary School

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Yusuf Elwakeel