Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Yusuf Boulanouar

San Diego

Summary

Motivated and detail-oriented individual with a strong foundation in customer service, team collaboration, and social media management. Proven track record of delivering excellent service in fast-paced environments through roles in retail, food service, and digital media. Experienced in resolving customer concerns, managing POS systems, and supporting team operations with efficiency and creativity. Was pursuing a degree in Music at California Polytechnic State University, San Luis Obispo, and is now pursuing a degree in Film and Media Production at San Diego city college.

Overview

2
2
years of professional experience

Work History

California Pizza Kitchen

Lisa P
San Diego
07.2024 - 09.2024
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Managed dining room layout to maximize efficiency of staff members.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Wetzels Pretzels

Brian Keen
San Diego
02.2023 - 04.2024
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed household errands and other essential duties.
  • Processed payments from customers using a POS system.

Surfdog Records - Internship

Mark Kaplan
San Diego
05.2023 - 06.2023
  • Created content for social media campaigns.
  • Managed publishing schedules for multiple social media accounts.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Zumiez

N/A
San Diego
08.2022 - 10.2022
  • Assisted with setting up displays at retail outlets as required.
  • Organized retail area neatly while encouraging sales of products.
  • Set up merchandising displays to showcase products in retail store.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Suki Hana

Barry
San Diego
05.2022 - 07.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

High Tech High Mesa
San Diego, CA
06-2024

Some College (No Degree) - Music

California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Social media management
  • Point-of-sale systems
  • Task prioritization

Affiliations

  • Music Production
  • Film Directing
  • Photography and editing
  • Clothing design

Timeline

California Pizza Kitchen

Lisa P
07.2024 - 09.2024

Surfdog Records - Internship

Mark Kaplan
05.2023 - 06.2023

Wetzels Pretzels

Brian Keen
02.2023 - 04.2024

Zumiez

N/A
08.2022 - 10.2022

Suki Hana

Barry
05.2022 - 07.2022

High School Diploma -

High Tech High Mesa

Some College (No Degree) - Music

California Polytechnic State University, San Luis Obispo

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Yusuf Boulanouar