Yusuf Boulanouar
San Diego
Summary
Motivated and detail-oriented individual with a strong foundation in customer service, team collaboration, and social media management. Proven track record of delivering excellent service in fast-paced environments through roles in retail, food service, and digital media. Experienced in resolving customer concerns, managing POS systems, and supporting team operations with efficiency and creativity. Was pursuing a degree in Music at California Polytechnic State University, San Luis Obispo, and is now pursuing a degree in Film and Media Production at San Diego city college.
Overview
2
2
years of professional experience
Work History
California Pizza Kitchen
Lisa P
San Diego
2024.07 - 2024.09
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Wetzels Pretzels
Brian Keen
San Diego
2023.02 - 2024.04
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Processed payments from customers using a POS system.
Surfdog Records - Internship
Mark Kaplan
San Diego
2023.05 - 2023.06
- Created content for social media campaigns.
- Managed publishing schedules for multiple social media accounts.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Zumiez
N/A
San Diego
2022.08 - 2022.10
- Assisted with setting up displays at retail outlets as required.
- Organized retail area neatly while encouraging sales of products.
- Set up merchandising displays to showcase products in retail store.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Suki Hana
Barry
San Diego
2022.05 - 2022.07
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
High Tech High Mesa
San Diego, CA2024-06
Some College (No Degree) - Music
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CASkills
- Customer service
- Team collaboration
- Conflict resolution
- Social media management
- Point-of-sale systems
- Task prioritization
Affiliations
- Music Production
- Film Directing
- Photography and editing
- Clothing design
Timeline
California Pizza Kitchen
Lisa P
2024.07 - 2024.09
Surfdog Records - Internship
Mark Kaplan
2023.05 - 2023.06
Wetzels Pretzels
Brian Keen
2023.02 - 2024.04
Zumiez
N/A
2022.08 - 2022.10
Suki Hana
Barry
2022.05 - 2022.07
High School Diploma -
High Tech High Mesa
Some College (No Degree) - Music
California Polytechnic State University, San Luis Obispo