YUSRAN HAJI-ALI
Toronto,Ontario
Summary
Aspiring full-time associate skilled in retail, 10+ year in customer service, and corporate sales. Proficient in brand awareness, communication, and effective complaint handling. Experienced in leadership, management, marketing, and successful campaign execution. Strong multitasking, progress reporting, and rapport-building abilities contribute to a positive customer experience. Demonstrates sound decision-making, teamwork, and technical competency, with a self-motivated, time-efficient and results-driven mindset.
Overview
7
7
years of professional experience
Work History
Counsellor Assistant/ Texting Supervisor
Kids Help Phone
02.2020 - 11.2023
- Maintained sound knowledge of various national and provincial laws affecting lives of children and young people at risk to provide sound decision-making support regarding appropriate and relevant referral to community authorities.
- Represented Kids Help Phone counseling service in a variety of venues, e.g; to volunteers, donors, educational settings, media, as requested.
- Piloted service where youth were ensured to receive high quality support in a timely way.
- Assisted in launching a service that meets needs of young people in Canada today, in a dynamic organization dedicated to improving mental health in everyday youth lives.
Youth Mental Health Court Worker-7 Month Contract
CAMH
05.2021 - 11.2021
- Provided assessments, referrals, and case management for Youth who have a criminal justice matter that fell within the jurisdiction of the Youth Justice court & completed criminogenic risk needs assessments.
- Established effective linkages between the young person, the Youth Justice Court and appropriate community, mental health and youth justice resources through research.
- Helped make recommendations to the Crown Attorney regarding a youth's suitability for the court and developing appropriate treatment plans.
Team Lead
Cash Money
03.2019 - 12.2019
- Although seasonal, was able to build rapport between management and floor team, assess situations like; skipped shifts, shift changes, vacation times & rectify issues, etc
- Conducted daily progress reports for trainees and weekly reports for floor staff, and liaised with superiors and managers.
- Extensive knowledge on company policies and procedures, privacy protocols as pertaining to the law, as well as product knowledge and services in order to assist floor staff when needed.
Sales Associate/Returns and Exchanges Lead/S3 Office Attendant
IKEA
08.2018 - 05.2019
- Frequently checked sales floor in order to upkeep store standards and safety
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate/Marketing Representative
Equinox
03.2017 - 12.2018
- Devised marketing campaigns with the goal of increasing product awareness and increasing sales and profit.
- Responsible for marketing campaigns to generate new prospects; planned organized and executed marketing and sales programs.
- Tracked market and company sales performance for upcoming fitness centers.
- Supported all company initiatives, give actionable feedback, share best practices and serve as advocate and information source for company.
Education
Bachelor of Arts -
Ryerson University
Toronto, ON06.2017
Skills
- Analytical skills
- Issue and Complaint Resolution
- Time Management
- Multitasking and Prioritization
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Positive communication skills
- Supervisory skills
- Building Customer Loyalty
Timeline
Youth Mental Health Court Worker-7 Month Contract
CAMH
05.2021 - 11.2021
Counsellor Assistant/ Texting Supervisor
Kids Help Phone
02.2020 - 11.2023
Team Lead
Cash Money
03.2019 - 12.2019
Sales Associate/Returns and Exchanges Lead/S3 Office Attendant
IKEA
08.2018 - 05.2019
Sales Associate/Marketing Representative
Equinox
03.2017 - 12.2018
Bachelor of Arts -
Ryerson University
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