YUSRAH BIBI RUJUB
Financial Officer - Bilingual
Hamilton,Ontario
Summary
Committed and motivated individual with the exceptional customer service and decision-making skills. Committed to delivering accurate and high-quality information in a timely manner. Organized, energetic and proficiency at quickly learning new procedures.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Bilingual Processing and Investment Officer
Fidelity Investment ULC
Toronto
10.2022 - 03.2023
- Providing timely, accurate and efficient daily account administration and trade execution by ensuring that all transactions are met in an accurate way
- Liaising with internal and external clients to collect missing data and ensure timely resolution of transactions
- Understanding of mutual fund industry, regulatory and government rules and regulations
- Understanding the tax propositions and documents working knowledge of legislated products
- Add value to the client experience and recognize what needs to be accomplished to provide optimal service
- Dealing with the financial invoices and cheques accrued.
Bilingual Prize Claim Specialist
Ontario Lottery Cooperation
Sault Sainte Marie
09.2018 - 09.2022
- Researching, analyzing, troubleshooting, and resolving or escalating all problems/complaints received daily from internal and external customers/retailers on OLG products, services, promotions, and processes
- Accurately documenting all incidents and activities in the appropriate systems in a timely manner adhering to Freedom of Information and Privacy legislation
- Maintaining open relationships with all departments within the Lottery Business Unit, Gaming partners and third parties such as NCR and Rogers
- Providing team support by sharing information, assisting with problem resolution, and providing peer coaching
- Maintaining and issuing documents requested by retailers/customers and other duties as assigned
- Maintaining and checking updates with the Family responsibility
- Verifying cheques and ensure they are paid in a regular manner
- Worked hand in hand with AGCO to review license policies
- Regular assessment and follow up with the Ontario Provincial Police to meet standards of payment and make sure it goes to the right customer before payment has been done
- Booking appointments for customers to claim the prizes
- Managing Correspondence received addressed to our CEO & Executive Team
- Tier 2 & Responsible Gambling Escalations
- Engaging with OLG’s social media community and assisting with the upkeep of our response databases.
Bilingual Customer Service Representative
Agero Cooperation
Sault Sainte Marie
05.2017 - 08.2018
- Call scripts and maintained up to date records
- Built customer loyalty by placing following calls for customer reporting issues
- Facilitated information between the customers services, account management and the supervisor’s calls
- Made reasonable procedures exceptions to accommodate unusual accurate requests
- Provides accurate and appropriate information in response to customer inquiries
- Delivered effective relationships with call center department through clear communications
- Worked with upper management to improve customer satisfaction.
- Communicated with management when customer issues escalated and worked to find resolutions.
Bilingual Technical Support Representative
Sutherland Global Services
Sault Sainte Marie
04.2016 - 05.2017
- Collected customer feedback and made process changes to excess customer satisfaction goals
- Properly directed calls in phone queues to improve call flow
- Dealt with the technical service calls and their resolution.
- Resetting password for the wifi modem.
- Dispatching technicians to repair the wifi modem
Administrative Assistant
Commercial Bank of Mauritius
09.2015 - 12.2015
- Scheduled daily itinerary appointments for the financial department managers
- Drafted meeting agendas and supplied advanced materials
- Scheduled meetings and distributed recovery documents &assist the directors with the annual meetings
- Wrote reports and correspondences from dictation and shorthand
- Electronic and paper filing
- Opened and sorted and distributed incoming messages and correspondence, Answering and directing phone calls
- Greeted visitors and determined to whom and when they could speak with specific individuals
- Taking inventory of and ordering new office supplies on a regular basis and ad hoc basis.
- Minutes taking and prepare agendas
- General templates, letters and prepare reports
- Diary management
- Reception duties – Answer and direct the phone calls
- Shorthand & Report writing
- Microsoft Word, excel, PowerPoint
- Law of meetings
- Book the travel arrangements, provide the support to the visitors.
Education
Business/Finance Degree - undefined
Sault College of Applied Arts & Technology
Human Resources function and organization. Certified Professional Secretary & Administration City - undefined
Guilds
Orian Educational Center
Skills
Valid driving license (G)TeamworkMicrosoft OfficeCustomer service
Timeline
Bilingual Processing and Investment Officer
Fidelity Investment ULC
10.2022 - 03.2023
Bilingual Prize Claim Specialist
Ontario Lottery Cooperation
09.2018 - 09.2022
Bilingual Customer Service Representative
Agero Cooperation
05.2017 - 08.2018
Bilingual Technical Support Representative
Sutherland Global Services
04.2016 - 05.2017
Administrative Assistant
Commercial Bank of Mauritius
09.2015 - 12.2015
Business/Finance Degree - undefined
Sault College of Applied Arts & Technology
Human Resources function and organization. Certified Professional Secretary & Administration City - undefined
Guilds
Orian Educational Center