Yusra Khan
Milton,ON
Summary
Professional with strong expertise in property management, skilled in overseeing daily operations, tenant relations, and lease administration. Known for team collaboration and effective problem-solving, ensuring smooth operations and optimal results. Adept at adapting to changing needs and maintaining high standards in fast-paced environment. Reliable and proactive with skills in conflict resolution, budgeting, and property maintenance coordination.
Overview
7
7
years of professional experience
Work History
Property Management Administrator
Killam Apartment REIT
02.2018 - 06.2024
- Provided exceptional customer service to both current and prospective clients, fostering a positive living environment.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve client disputes.
- Collected and maintained careful records of all payments, invoices and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments with prospective vendors.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained comprehensive records of client files for easy access when needed for audits or legal matters.
- Developed strong relationships with tenants by delivering exceptional customer service during move-ins, move-outs, lease renewals, or other interactions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Interviewed clients to obtain information relevant to cases.
- Demonstrated exceptional attention to detail when reviewing contracts, leases, and agreements for accuracy and compliance with applicable laws.
Customer Service Representative
Lawtons Drugs
08.2017 - 02.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
MBA - Human Resources Management
SZABIST
Karachi, Pakistan12-2016
Skills
- Lease administration
- Customer service-focused
- Exceptional oral and written communication skills
- Administrative support
- Payment collection
- Database management
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
- Excellent verbal and written communication skills
- Adaptability and flexibility
Timeline
Property Management Administrator
Killam Apartment REIT
02.2018 - 06.2024
Customer Service Representative
Lawtons Drugs
08.2017 - 02.2018
MBA - Human Resources Management
SZABIST