Yusra Khan
Milton,ON
Summary
Seasoned Property Management Administrator with substantial background in overseeing residential and commercial properties. Known for exceptional organizational skills, strong communication abilities, and thorough understanding of property management principles. Demonstrated success in managing tenant relations, coordinating maintenance tasks, and ensuring regulatory compliance to enhance property value.
Overview
7
7
years of professional experience
Work History
Property Management Administrator
Killam Apartment REIT
Halifax, Nova Scotia
02.2018 - 06.2024
- Maintained 100% accuracy in tenant lease and rental agreement documentation.
- Organized monthly meetings with landlords to discuss property improvements and upcoming projects.
- Processed rent payments promptly, ensuring all accounts remained current and up-to-date.
- Coordinated eviction proceedings by notifying tenants of outstanding balances due.
- Researched market trends to determine optimal pricing structures for rental units.
- Reviewed tenant applications and conducted background checks prior to lease approval.
- Conducted regular property inspections to ensure compliance with housing regulations and safety standards.
- Provided customer service support to tenants, addressing inquiries and resolving disputes.
Customer Service Representative
Lawtons Drugs Store
Halifax, Nova Scotia
09.2017 - 02.2018
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
MBA - Human Resources Management
SZABIST
Karachi, Pakistan01-2016
Skills
- Lease administration
- Tenant screening
- Customer service
- Software knowledge: Yardi Expert
- Lease renewals
- Leasing operations
- Communication skills
- Rent collection
- Record keeping
- Team collaboration
- Administrative support
- Preventive Maintenance
Timeline
Property Management Administrator
Killam Apartment REIT
02.2018 - 06.2024
Customer Service Representative
Lawtons Drugs Store
09.2017 - 02.2018
MBA - Human Resources Management
SZABIST
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